Sr. Insurance Associate

MetLife


Date: 2 weeks ago
City: Jaipur, Rajasthan
Contract type: Full time
Job Responsibilities

  • Receive and review enrollment requests to ensure all required eligibility data is present to enable enrollment for MetLife’s Core products
  • Verify eligibility by navigating within one or more systems including GroupFacts and/or CDF
  • Input data manually into UIS and/or GroupFacts
  • Terminate employee enrollments
  • Respond to requestors in a timely manner within TAT
  • Respond to customers using standard response templates, adding clear details when needed
  • Log metrics
  • Maintaining quality standards
  • Partner with supervisors to assess root cause of escalations
  • Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations

Education, Technical Skills & Other Critical Requirement

Education

  • Bachelor’s degree preferred

Experience

(In Years)

  • 1-2 years of experience performing manual data entry(preferably in Insurance Industry)
  • Customer service experience
  • Business writing skills, including ability to write clear, concise communications

Technical Skills

  • Proficient knowledge of MS office - Excel, Word, Teams, Outlook
  • Typing / data entry speed 30 wpm with 90% accuracy

Other Skills

  • Knowledge of Insurance principles in relation to the US Insurance industry
  • Excellent communication (Written & Verbal) and comprehension skills

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