Sr. Customer Support Engineer - Agra

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Senior Customer Support Engineer for Beckman Coulter Diagnostics is responsible

1. Responsible for assign installation base -installation, PM, modification, breakdowns, LIS issue, instrument maintenance training, timely PM kit and parts ordering and return excess spare parts. Call logging and debriefing in SM software. Timely escalate unresolved call and resolve with the help of technical team, travelling within the territory and available to travel in short notice for emergency.

2. Maintains excellent customer relationship, specifically with his/her directly assigned accounts.

3. Adheres to Danaher policies procedures and standards.

This position is part of the Service Department located in Agra and will be Fully Remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Service Team-North India and report to the State Service Manager - U.P & UK. If you thrive in a challenging, passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization—read on.

In this role, you will have the opportunity to:

• Grow along with a leading IVD segment organization
• Provide on-site support for our instruments which will lead to advancing healthcare and patient support.
• Ability to interact with our team of service professionals and other cross functions which are very critical for the role.

The essential requirements of the job include:

Education

Diploma or Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in curriculum)

Experience along with Background and functional Knowledge

Three + years on any type of with Basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay), Should have knowledge of Networking and Interface related issues

Customer-centric attitude

Take ownership to provide on-time solutions to customers and be passionate about ensuring the highest level of customer experience in service support

Problem Solving Skills

Can logically resolve or troubleshoot in times of crisis and leverage expert help

Computer Proficiency

MS -office, Teams, Networking

Good written and verbal communication skills.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – Need to travel to support customer on site.

It would be a plus if you also possess previous experience in:

• Independently handling 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support.
• Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs.
• Ability to coordinate and collaborate with other functions to achieve client delight.

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.