Sr Administrator (Support & Operations)
HCLTech
Date: 2 weeks ago
City: Lucknow, Uttar Pradesh
Contract type: Full time
Sr Administrator (Support & Operations)
Lucknow, Uttar Pradesh
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
Job Summary
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedbackKey Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Administrator (Support & Operations)
HCLTech,
Lucknow, Uttar Pradesh
1 week ago
Lucknow, Uttar Pradesh
Job Summary
10+ years of experience in the Network Security domain, OT environment and specializing in Governance and operations.· Understanding of risk assessment processes and evaluation.· Proficiency in at least 4 of the following areas: Firewall, WAF, Proxy, NAC, Micro-segmentation and governance (Palo Alto, Checkpoint, F5, Netskope, Guardicore).· Knowledge and hands-on experience with NAC and solutions such...
SAP ECC - Sales and Distribution Lead Consultant
HCLTech,
Lucknow, Uttar Pradesh
2 weeks ago
Lucknow, Uttar Pradesh
Job Summary
The Lead Consultant for SAP ERP Sales and Distribution is responsible for overseeing the implementation and maintenance of the SAP ERP system with a specific focus on the Sales and Distribution module. This role involves analyzing business requirements, configuring the system, and providing guidance to ensure optimal system performance and alignment with business objectives.
Key...
Business Development Executive
Apna,
Lucknow, Uttar Pradesh
3 weeks ago
About the TeamThe FOS team is a critical piece of Apna’s growth story so far. The team has played a key role in Apna’s growth journey to become a clear market leader in the space within 18 months of product launch overtaking multiple incumbent players. This has been achieved by managing thefunnel of SMB leads in the market, targeting the...
