Administrator (Support & Operations)
HCLTech
Date: 2 weeks ago
City: Lucknow, Uttar Pradesh
Contract type: Full time
Lucknow, Uttar Pradesh
Job Summary
10+ years of experience in the Network Security domain, OT environment and specializing in Governance and operations.· Understanding of risk assessment processes and evaluation.· Proficiency in at least 4 of the following areas: Firewall, WAF, Proxy, NAC, Micro-segmentation and governance (Palo Alto, Checkpoint, F5, Netskope, Guardicore).· Knowledge and hands-on experience with NAC and solutions such as Tufin/Algosec, Cloud is a plus.· Broad security mindset with previous Security Governance experience.· Strong communication skills, both written and verbal, to effectively describe risks, advocate for exceptions, or articulate needs.· Demonstrated autonomy and the ability to work independently.· Security certifications such as CISSP and network security certifications.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
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Job Summary
10+ years of experience in the Network Security domain, OT environment and specializing in Governance and operations.· Understanding of risk assessment processes and evaluation.· Proficiency in at least 4 of the following areas: Firewall, WAF, Proxy, NAC, Micro-segmentation and governance (Palo Alto, Checkpoint, F5, Netskope, Guardicore).· Knowledge and hands-on experience with NAC and solutions such as Tufin/Algosec, Cloud is a plus.· Broad security mindset with previous Security Governance experience.· Strong communication skills, both written and verbal, to effectively describe risks, advocate for exceptions, or articulate needs.· Demonstrated autonomy and the ability to work independently.· Security certifications such as CISSP and network security certifications.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
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