Solutions Success Executive

Solutions Success

Solutions Success Executive

Kozhikode, Kerala Full-time 1–2 yrs

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At TechBrein, the Solutions Success Executive (CSE) ensures that customers get the maximum business value from our solutions and services. The CSE is the primary non-technical point of contact for clients - responsible for smooth onboarding, relationship nurturing, ROI tracking, and coordination. In addition, the SSE contributes to sales support and lead generation activities.

Responsibilities

• Lead customer onboarding , ensuring a smooth handover from Sales/Pre-Sales and helping clients get started with our services.
• Understand customer goals and align TechBrein’s solutions to deliver measurable ROI and value realization .
• Act as the customer’s advocate within TechBrein - proactively communicating updates, timelines, and next steps.
• Conduct periodic check-ins and business reviews to assess satisfaction and adoption.
• Ensure timely renewals and drive long-term client retention.
• Track customer health and flag risks to relevant internal teams.
• Collect and document customer feedback, escalating improvement areas.
• Support customer NPS/CSAT surveys and ensure continuous improvement.
• Assist the sales team by following up with warm leads, inbound inquiries, and renewals.
• Coordinate sales meetings, prepare proposals, and maintain accurate CRM records.
• Re-engage past clients or cold leads with structured outreach campaigns.
• Liaise with technical, delivery, and support teams on client requests - without handling technical issues directly.
• Track progress of service deliverables and keep clients informed.
• Maintain clear records of all client interactions and updates in CRM.
  
  

Requirements

• Bachelor’s degree in Business, Communications, or related field.
• 1-2 years’ experience in customer-facing roles (customer success, account management, or sales support).
• Strong communication and relationship-building skills.
• Organized, proactive, and detail-oriented.
• Familiarity with CRM platforms, Email & Work collaboration tools.
  
  

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Job Details

DepartmentSolutions Success

LocationKozhikode, Kerala

TypeFull-time

Experience1–2 yrs

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