Shared Services Analyst - Senior

Change Management Lead

Change Management Lead

Responsible for playing a pivotal role in change management that will drive the success of the company going forward.

Essential Duties:

• Shape and execute enterprise-level change strategies that align business and people outcomes. Ensure delivery across large-scale transformation initiatives.
• Partner with senior executives and program leaders to define change vision, goals, and success metrics across high-priority initiatives.
• Develop and deliver comprehensive change roadmaps, integrating engagement, communications, capability-building, and adoption strategies.
• Conduct change assessments to evaluate scope, stakeholder impacts, and areas of risk or resistance.
• Monitor and measure change progress against defined success metrics, leveraging data and feedback to adjust plans and sustain outcomes.
• Maintain portfolio-level view of transformation initiatives to prioritize efforts, manage interdependencies, and optimize impact.
• Connect and integrate change strategies across transformation programs to identify synergies, manage dependencies, and promote a consistent enterprise employee experience.
• Build strong partnerships across enterprise functions, such as Technology, Finance, Legal, HR, L&D, People Analytics to ensure aligned execution.
• Lead and mentor change practitioners supporting transformation programs, ensuring consistency of approach and delivery excellence.
• Advise leaders and stakeholders on change implications, enabling informed decision-making and risk management.
• Serve as a visible change leader, modeling adoption, reinforcing behaviors, and helping shape a culture of transformation readiness.
• Performs other duties as assigned.
• Additional Job Description

Additional Job Description

Minimum Education:

Bachelor's degree/equivalent in business, human resource management, industrial psychology or other related fields.

Minimum Experience:

Seven (7) years of experience leading enterprise-level change initiatives, with demonstrated success in transformational change strategy, portfolio execution, and program activation.

Knowledge, Skills, and Abilities:

• Extensive expertise in transformational change strategy and activation at an enterprise level, with knowledge of best practices, benchmarks, and emerging trends.
• Strategic and visionary thinker, with strong problem-solving abilities to address complex organizational challenges.
• Proven ability to lead teams and influence senior stakeholders, driving results through ambiguity, resistance, and large-scale change.
• Ability to collaborate and form strategic partnerships across functions and geographies, balancing enterprise consistency with local needs and cultural differences.
• Experience designing and facilitating learning initiatives, including conducting skills assessments, determining learning pathways and developing educational materials.
• Strong business and data acumen, leveraging insights to inform transformation strategy, execution, and measurement.
• Highly organized, detail oriented, and proactive self-starter with the ability to manage multiple priorities across a large program portfolio.
• Strong verbal and written communication skills, with the ability to influence through clear messaging and effective storytelling.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to analyze data and create compelling visualizations.

Core Qualifications

Qualification Area

Requirement Details

Education

Required: Bachelor's degree in Communications, Business Administration, Human Resources, Organizational Psychology, or a related field

Preferred: Master's degree in Organizational Development (OD), Leadership, or MBA

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Experience

Preferred: 8–10+ years of progressive experience leading enterprise change management and large-scale digital/business transformations

Preferred: Minimum 5+ years of hands-on experience designing and executing strategic communications

Certifications

Strongly preferred: Prosci Certified Change Practitioner

Valuable alternatives: Certified Change Management Professional (CCMP), PMP, or advanced Organizational Development certifications

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Critical Skills & Competencies

Competency

Description

Framework Expertise

Deep knowledge of established change management methodologies (e.g., Prosci ADKAR, Kotter’s 8-Step, or similar frameworks) and how to scale them for complex, matrixed organizations

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Strategic Narrative

Proven ability to synthesize complex, technical, or strategic concepts (such as AI, IT, or corporate restructuring) into clear, compelling, and empathetic communications tailored to diverse audiences

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Influence & Stakeholder Management

Strong executive presence with a demonstrated ability to advise, coach, and influence senior leadership and executive sponsors without having direct authority

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Impact & Risk Mitigation

Expertise in conducting thorough change impact assessments, analyzing stakeholder readiness, and actively identifying and mitigating areas of employee resistance

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Data & Metrics Oriented

Capability to define, track, and report on adoption KPIs, business readiness metrics, and overall communication efficacy to senior leadership

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Key Behavioral Traits

• Comfort in Ambiguity: staff-level roles often work on initiatives that are not yet fully defined; they must be self-starters capable of establishing a roadmap from scratch

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• Resilience and Empathy: An understanding of the "human side of change" with the emotional intelligence to navigate organizational friction, listen actively, and advocate for the employee experience

Analytical Skills;Numerical Skills;Presentation Skills;Interpersonal Skills;Judgement & Decision Making Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.