Service Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Ensure service availability, performance, and incident resolution.
• Lead continuous service improvement initiatives.
• Analyze customer feedback to refine services.
• Collaborate with Service Owners and Stakeholders to simplify the application/infrastructure landscape.
• Resolve Service Run issues and meet SLAs.
• Maintain strong customer relationships and deliver services with a customer-first attitude.

Your Profile

• 12+ years in service delivery management (application/infrastructure support).
• Proven experience in Service Run activities, project delivery, and data mining.
• Strong background in customer advocacy, conflict resolution, and quality control.
• 8+ years in customer service and project management.
• Excellent teamwork, communication, and attention to detail.
• Experience handling sensitive/confidential information.

Why you will love working at Capgemini

• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain a healthy work life balance.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com