SeniorAdministrator - AWS IAC, Terraform,Python
HCLTech
Date: 2 days ago
City: Lucknow, Uttar Pradesh
Contract type: Full time
Job Summary
The Senior Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions. By ensuring compliance with quality standards and enhancing customer satisfaction, the Senior Administrator contributes significantly to the organization's service delivery and security posture.
Key Responsibilities
1. Provide Advanced Technical Support For Complex Incidents Using Aws, Terraform, And Ansible, Ensuring Timely Resolution And Adherence To Quality Standards.
2. Conduct Thorough Root Cause Analysis For Escalated Issues, Leveraging Python And Aws Cloud Formation To Implement Effective Solutions And Enhance System Reliability.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices In Support Operations.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring A Seamless Operational Workflow And Robust Security Posture.
5. Foster Positive Customer Experiences And Achieve High Csat Scores By Driving First Call Resolution And Minimizing Case Reopens Through Proactive Issue Mitigation And Security Threat Management.
Skill Requirements
1. In-Depth Proficiency In Infrastructure As Code (Iac) Using Terraform And Aws.
2. Solid Experience With Aws Services And Paas Solutions.
3. Proficient In Scripting With Python And Automation With Ansible.
4. Strong Understanding Of Cloud Formation And Support Operations Best Practices.
5. Excellent Analytical And Problem-Solving Skills, With A Focus On Customer Satisfaction.
Other Requirements
1. Optional But Valuable Certifications: Aws Certified Solutions Architect, Hashicorp Certified: Terraform Associate, Or Relevant Itil Certifications
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
The Senior Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions. By ensuring compliance with quality standards and enhancing customer satisfaction, the Senior Administrator contributes significantly to the organization's service delivery and security posture.
Key Responsibilities
1. Provide Advanced Technical Support For Complex Incidents Using Aws, Terraform, And Ansible, Ensuring Timely Resolution And Adherence To Quality Standards.
2. Conduct Thorough Root Cause Analysis For Escalated Issues, Leveraging Python And Aws Cloud Formation To Implement Effective Solutions And Enhance System Reliability.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices In Support Operations.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring A Seamless Operational Workflow And Robust Security Posture.
5. Foster Positive Customer Experiences And Achieve High Csat Scores By Driving First Call Resolution And Minimizing Case Reopens Through Proactive Issue Mitigation And Security Threat Management.
Skill Requirements
1. In-Depth Proficiency In Infrastructure As Code (Iac) Using Terraform And Aws.
2. Solid Experience With Aws Services And Paas Solutions.
3. Proficient In Scripting With Python And Automation With Ansible.
4. Strong Understanding Of Cloud Formation And Support Operations Best Practices.
5. Excellent Analytical And Problem-Solving Skills, With A Focus On Customer Satisfaction.
Other Requirements
1. Optional But Valuable Certifications: Aws Certified Solutions Architect, Hashicorp Certified: Terraform Associate, Or Relevant Itil Certifications
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Administrator - Microsoft PowerBI,Windows Powershell, Python
HCLTech,
Lucknow, Uttar Pradesh
3 days ago
Lucknow, Uttar Pradesh
Job Summary
Cluster : Microsoft PowerBI, Windows PowerShell, Python No. Of Positions : 1 TP Hire : yes Skill : NA Job Role : Senior Administrator - Microsoft PowerBI,Windows Powershell, Python Job Summary : We are looking for a skilled Power BI Administrator to manage, govern, and optimize the Power BI platform across the organization. The role...
Manager - Territory Sales
Vodafone Idea,
Lucknow, Uttar Pradesh
2 weeks ago
Job Req ID: 49797
Location: Lucknow, Uttar Pradesh, IN
Function: Sales and Distribution
About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
SMO Excutive
AWL India,
Lucknow, Uttar Pradesh
2 weeks ago
Job Description
Key Responsibilities
Monitor & maintain accurate inventory records across multiple warehouses.
Conduct regular stock audits, cycle counts, and reconcile discrepancies promptly.
Manage inbound and outbound shipments, ensuring on‑time dispatch and receipt.
Organise storage areas efficiently for optimal space utilization and inventory accessibility.
Analyse demand patterns and historical data to forecast inventory requirements, set reorder points, and minimize stockouts...
