Senior Process Executive

Infosys BPM Limited


Date: 15 hours ago
City: Pune, Maharashtra
Contract type: Full time

Job Description:


  • Key Responsibilities
  • Provide first level resolution to the customers
  • Diagnose and troubleshoot technical issues escalating more complex problems to higher level support when necessary
  • Deliver exceptional customer service by acknowledging issues promptly showing empathy and using positive language
  • Build rapport with customers through active listening effective communication and attention to detail
  • Handle customer objections and concerns efficiently ensuring a smooth and satisfactory resolution
  • Document and track customer interactions and technical issues in the service management system
  • Stay up to date with product knowledge and industry trends to provide accurate information and support
  • Participate in ongoing training and upskilling programs to enhance technical and customer service skills

Key Responsibilities:


  • Deliver exceptional customer service by acknowledging issues promptly showing empathy and using positive language
  • Build rapport with customers through active listening effective communication and attention to detail
  • Handle customer objections and concerns efficiently ensuring a smooth and satisfactory resolution
  • Document and track customer interactions and technical issues in the service management system
  • Stay up to date with product knowledge and industry trends to provide accurate information and support
  • Participate in ongoing training and upskilling programs to enhance technical and customer service skills

Preferred Skills:

Customer Service->Regular Customer Service

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