Senior Process Executive
Infosys BPM Limited
Date: 2 weeks ago
City: Pune, Maharashtra
Contract type: Full time
Job Description:
- Key Responsibilities
- Provide first level resolution to the customers
- Diagnose and troubleshoot technical issues escalating more complex problems to higher level support when necessary
- Deliver exceptional customer service by acknowledging issues promptly showing empathy and using positive language
- Build rapport with customers through active listening effective communication and attention to detail
- Handle customer objections and concerns efficiently ensuring a smooth and satisfactory resolution
- Document and track customer interactions and technical issues in the service management system
- Stay up to date with product knowledge and industry trends to provide accurate information and support
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills
Key Responsibilities:
- Deliver exceptional customer service by acknowledging issues promptly showing empathy and using positive language
- Build rapport with customers through active listening effective communication and attention to detail
- Handle customer objections and concerns efficiently ensuring a smooth and satisfactory resolution
- Document and track customer interactions and technical issues in the service management system
- Stay up to date with product knowledge and industry trends to provide accurate information and support
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills
Preferred Skills:
Customer Service->Regular Customer ServiceHow to apply
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