Sales Operations Analyst I

Work Schedule

Environmental Conditions

Job Description

About Thermo Fisher:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Position Summary:

We are looking for a Sales Operations Analyst to manage SAP master data, support territory alignment, sales data integrity, and operational reporting for our EMEA commercial organization. This role helps ensure that territory structures, revenue assignment logic, and core account data remains accurate across CRM, ERP, and reporting environments. The analyst will work closely with sales and cross-functional partners to resolve data issues, improve processes, and deliver reliable insights that support commercial decision-making.

Key Responsibilities:

• Responsible for executing SAP transactions to maintain customer and material master data, create and update contact records and support end-to-end sales operations.
• Support territory planning and ongoing territory maintenance for EMEA sales teams, ensuring timely and accurate implementation of approved changes.
• Maintain high standards of data integrity across CRM, ERP, and reporting environments, with a particular focus on account mapping, territory alignment and revenue assignment accuracy.
• Investigate and resolve data issues raised by sales teams and internal stakeholders, ensuring problems are addressed quickly and root causes are understood.
• Process, cleanse, validate, and reconcile data from multiple sources to improve reliability and usability.
• Prepare recurring and ad hoc analysis that simplifies complex data and supports sales operations decision-making.
• Support maintaining dashboards and reporting outputs, including Power BI reporting where appropriate.
• Support data mapping, historical alignment, and testing activities for system or integration projects that affect commercial data.
• Identify opportunities to automate manual tasks and improve process efficiency using appropriate analytical and data tools.
• Document business rules, operating procedures, and key data dependencies to strengthen consistency and team resilience.

Requirements:

• Strong SAP experience, including the ability to execute transactions across master data, billing, and sales support processes, as well as creating SAP macros for batch processing.
• Analytical capability, with experience handling structured data in sales operations, data operations, business operations, or a similar function.
• Proficiency in Microsoft Office, with advanced working knowledge of Excel.
• Hands-on experience with SQL, data validation, and data manipulation.
• Familiarity with Amazon Redshift, Cognos, or similar data warehousing and reporting platforms.
• Experience using Python or similar scripting tools for data processing and automation.
• Experience developing or maintaining dashboards and reporting outputs using Power BI or similar tools.
• Strong problem-solving skills and the ability to resolve complex data issues systematically.
• Effective communication skills and the ability to collaborate across sales and cross-functional teams.
• Ability to manage competing priorities while maintaining a high level of accuracy and customer service.
• Exposure to Salesforce.com and sales territory management concepts would be an advantage.
• Understanding commercial data structures, revenue assignment, or sales coverage models would be an advantage.
• Flexible to work in Shifts.

Success in the first 12 months:

• SAP-based processes are executed accurately and efficiently, with batch activities streamlined through effective macro creation and continuous process improvement.
• Territory and data changes are implemented accurately and within agreed service levels.
• Data quality issues are reduced through stronger validation, clearer ownership, and better root-cause fixes.
• Stakeholders receive more reliable dashboards, analysis, and operational support.
• Manual effort is reduced through process simplification and practical automation improvements.

Why this role matters:

Commercial teams rely on clean data, accurate territory structures, and reliable operational reporting to execute effectively. This role helps create that foundation by improving data quality, supporting process discipline, and making information easier for the business to use.

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.