Relationship Manager

PURPOSE OF THE ROLE

The primary purpose of the role is to plan, direct and control the Government (Central & States at the ministry/secretariat level) and PSUs relationship-based banking activities of the Bank under the supervisions and direction of Team Leader. The position plays a key role in developing and maintaining strategic relationships with stakeholders in the various government ministries/committees/autonomous bodies.

Responsibilities

Core Responsibilities

• Acquiring new clients & managing a portfolio of Government clients (Central + State PSU's)
• Ensure a strong relationship with existing accounts.
• Focus on offering financial solutions & cross selling.
• Actively and consistently seek an opportunity to expand share of wallet of the customer base
• Build knowledge of all the products being offered to customers.
• Maintain ongoing contact with operations in order to ensure smooth delivery of transactions
• Implement marketing plans.
• Assist the Relationship Management Group in research and analysis on industries/clients/markets
• Prepare credit approval/renewal memorandum, generate risk analysis reports on the client portfolio
• Articulation of customer requirements to the product teams and work closely for product development to ensure customer needs are met
• Co-ordinate with financial markets, investment banking and retail banking teams to ensure synergies in cross selling products to government/PSU customers
• Responsible for management/recovery/NPAs for this cluster of customers
• Determining the skills and manning levels required for effective delivery of services
  
  

Essential Competencies

• Good network and knowledge of the working of the GOI/State Governments/PSUs and nuances of relationship management with key influencers in the bureaucracy
• Knowledge of government banking marketing concepts & experience in developing, launching and scaling up funded/advisory product lines
• Entrepreneurial thinking
• Demonstrated ability to drive results and be very effective in a matrix organisation
• Understanding of technology in banking
  
  

Experience

Essential: 6-8 years of banking experience of which at least 3-4 years should be in Government Banking in client account management.

Preferred: Experience handling Government clients