Quality Assurance Assistant Manager

Duties And Responsibilities

• Analyzes Food Safety and Quality management systems across facility.
• Investigates internal/external customer/consumer complaints, praise, and inquiries, regulator and workgroup input. Provides recommendations for improvement and follows up on execution.
• Communicates effectively to provide B2B clients with appropriate awareness and knowledge of plant quality assurance standards, requirement, program updates and process changes.
• Manages the interface with other functions to recommend and oversee updates of FS&Q Standard operating procedures, standards manuals and operational tools that are related to food safety, product quality and regulatory compliance.
• Validates Key Performance Indicators (KPI's), audit data and corrective actions resultant from verification activities.
• Interfaces and influences cross-functional teams as the product safety, quality management system expert in the development of new initiatives or operating practices. Ensures company business initiatives meet product safety, quality and regulatory standards at the factory & market place.
• Leads investigation, resolution and corrective action management activities for distribution related product safety and quality incidents and operating practices. Determines and recommends appropriate mitigation activities.
• Assesses distributor operations and execution consistency and reliability including cold chain data analysis. Food distribution supply chain auditing.
• Provides regulatory and technical inputs for handling of customer complaint arising in market place for issues related to product quality, distribution and supply chain.
• Acts as functional expert to ensure finished product is food safe and quality protected during storage and transportation activities.
• Ensures on-going regulatory compliance at the factory, for quality related matters.
• For imported and exported product, when regulations differ from Country to Country, identifies foreign governmental requirements and attains alignment with the receiving country.
• Conducts evaluation of damaged cases, temperature records, food safety, complaints and other significant events that impact the quality or food safety of finished goods at the market place.
• Conducts periodic inspections of own/rented cold storages to ensure finished products are protected and fulfil the GMP requirements
• Manages Market sample analysis of products at a periodic basis to understand the behavior of the product at retail outlets and shares the information and results with management.
• Overall responsible for Hold/Release of products produced at the manufacturing site.
• Responsible for conducting root cause analysis and corrective action for any adverse quality incident including internal near misses for company products.
• Ensures compliance to FSSAI requirements for products at the factory. Conducts routine internal audits and reports any issues on non-compliance.
• Co-Ordinates with packaging suppliers for various issues of non-conformance related to received goods. Conducts root cause analysis and develops corrective action.
• Responsible for internal and external FS&Q Audits like FSSC etc.