Project Manager

About The Role,

Experienced Project Manager with strong post-sales ownership, managing Web Development, SEO, and UI/UX projects across multiple clients. Adept at understanding client business goals, translating requirements into clear execution plans, coordinating with cross-functional teams, and ensuring on-time, high-quality delivery. Known for structured thinking, calm client handling, and end-to-end project accountability in fast-paced agency environments.

CORE EXPERTISE

• Post-Sales Client & Account Management
• Web Development Project Coordination
• SEO Project Management & Reporting
• UI/UX Project Coordination & Review
• Requirement Gathering & Scope Control
• Timeline, Milestone & Dependency Planning
• Cross-Functional Team Coordination
• Quality Assurance & Client Acceptance
  
  

Critical Execution Skills

Requirement Gathering & Analysis

• Led client discovery calls to understand business goals, website flow, features, and expectations
• Converted vague ideas into clear, actionable task lists for developers
• Strong understanding of WordPress structure, plugins, UI/UX basics, hosting, domains, and page builders
  
  

Client Communication & Management

• Acted as the single point of contact post-sales
• Provided proactive updates, handled concerns, and managed scope creep diplomatically
• Maintained clarity, confidence, and transparency in all client interactions
  
  

Technical Fluency (Non-Coding)

• Understands the difference between design and development changes
• Able to estimate timelines with development input
• Identifies over-engineering, misestimation, or unnecessary complexity
  
  

Project Planning & Delivery

• Broke projects into milestones with realistic timelines
• Tracked daily progress and ensured follow-ups
• Escalated risks early to avoid delivery failures
  
  

SMARTNESS & PROBLEM-SOLVING TRAITS

• Thinks logically during client calls; handles unexpected technical questions calmly
• Converts ambiguity into structured execution plans
• Anticipates risks, client indecision, and delivery bottlenecks
• Proactive in identifying blockers and proposing solutions
• Solution-oriented approach: “Let me check and come back with clarity”
  
  

CULTURAL & BEHAVIORAL STRENGTHS

• Strong Ownership Mindset – Takes responsibility for outcomes, not excuses
• Calm Under Pressure – Manages tense clients, delayed timelines, and dev dependencies effectively
• Process-Driven – Follows SOPs, checklists, and documentation rigorously
• High Attention to Detail – Avoids rework by catching gaps early
• Empathy & People Skills – Balances client expectations with developer bandwidth
• Reliability – Consistent follow-ups, punctuality, and predictable execution
  
  

QUALITY ASSURANCE & DELIVERY EXCELLENCE

• Performs basic QA before client handover
• Checks responsiveness, UI consistency, and obvious functional issues
• Ensures work meets the agreed scope before approval
  
  

BONUS VALUE ADDITIONS

• UI/UX awareness to identify obvious design or usability issues
• Professional negotiation of scope changes without conflict
• Structured documentation with step-by-step task clarity
  
  

Professional Experience

• Business Development Manager – Post Sales & Project Management
• Managed post-sales delivery of multiple web development projects simultaneously
• Coordinated between clients, designers, and developers to ensure on-time delivery
• Ensured clear documentation, scope control, and quality execution
• Maintained long-term client relationships through trust and transparency
  
  

TOOLS & PLATFORMS

• Project Tools: Trello / Asana / ClickUp / Jira
• CMS: WordPress, Shopify
• Communication: Zoom, Google Meet, Slack
• Documentation: Google Docs, Sheets