Product Launch Project Manager

Key Responsibilities

Release Leadership & Execution

• Lead end-to-end release readiness across Product, Engineering, GTM, Customer Success, Support, and Operations
• Own delivery against timeline, quality, adoption, and business impact objectives
• Drive alignment, accountability, and execution across multiple concurrent releases

AI-Enabled Delivery

• Leverage AI tools (e.g., copilots, automation, analytics) to improve planning, risk identification, and reporting
• Drive adoption of AI-enabled workflows to increase efficiency and visibility
• Continuously identify opportunities to optimize release processes using GenAI

Business Value & Outcomes

• Define and track release success metrics (KPIs) tied to revenue, adoption, customer experience, and operational efficiency
• Ensure releases align with strategic priorities and deliver tangible business impact
• Report post-release outcomes with a focus on value realization

Customer & Organizational Readiness

• Ensure teams are Ready to Sell, Implement, and Support new releases
• Enable customer-facing teams with clear messaging, enablement, and support readiness
• Incorporate customer feedback into release planning and improvement cycles

Cross-Functional Orchestration

• Manage dependencies, risks, and trade-offs across complex, cross-organizational initiatives
• Lead issue resolution and escalation management
• Provide concise, executive-ready updates on status, risks, and outcomes

Qualifications

Qualifications

Experience

• 7+ years of program/project management experience in software or SaaS environments
• Proven track record leading large, cross-functional release or product initiatives
• Experience driving initiatives tied to business outcomes and customer impact

AI & Digital Fluency

• Comfortable working with AI tools (e.g., copilots, automation, analytics platforms)
• Demonstrated ability to use technology to improve decision-making, efficiency, and insight
• Strong learning mindset toward AI-driven ways of working

Leadership & Execution

• Strong cross-functional leadership and influence without authority
• Proactive, outcome-oriented mindset—focus on driving results, not just tracking tasks
• Ability to manage multiple priorities in a fast-paced environment

Communication & Strategy

• Excellent communication skills with ability to tailor messaging to executive and operational audiences
• Ability to connect execution to broader business strategy and customer value

Success Profile

The ideal candidate:

• Thinks in terms of outcomes over activities
• Uses AI as a force multiplier for execution and insights
• Drives accountability across teams
• Ensures releases deliver measurable customer and business value