Process Associate-Voice
HCLTech
Date: 5 hours ago
City: Lucknow, Uttar Pradesh
Contract type: Full time
Lucknow, Uttar Pradesh
Job Summary
To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.
Key Responsibilities
1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Summary
To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.
Key Responsibilities
1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Territory Manager
Jubilant Generics Limited,
Lucknow, Uttar Pradesh
2 days ago
Jubilant Pharma Limited is a global integrated pharmaceutical company offering a wide range of products and services to its customers across geographies. We organise our business into two segments, namely, Specialty Pharmaceuticals, comprising Radiopharmaceuticals (including Radio pharmacies), Contract Manufacturing of Sterile Injectable, Non-sterile & Allergy Therapy Products, and Generics & APIs, comprising Solid Dosage Formulations & Active Pharmaceutical Ingredients.Jubilant Generics...
SeniorAdministrator - Security Analysis, SIEM
HCLTech,
Lucknow, Uttar Pradesh
2 days ago
Lucknow, Uttar Pradesh
Job Summary
Support transition activities and enable SOC operational readiness during ramp up phase.\\\\r\\\\n• Assist in SOC onboarding, checklist execution, and validation activities.\\\\r\\\\n• Support initial monitoring and alert triage during transition phase.\\\\r\\\\n• Validate incident workflows, escalation paths, and tooling readiness.\\\\r\\\\n• Support log source onboarding where vendor supported integrations exist.\\\\r\\\\n• Help identify gaps in processes, playbooks, or detection...
Digital Marketing Lead
Cedcoss,
Lucknow, Uttar Pradesh
1 week ago
We are looking for a highly motivated and results-oriented Digital Marketing Lead with 2 to 5 years of experience in SEO and Performance Marketing. This role is ideal for a data-driven marketer who thrives on driving organic growth, generating qualified leads, optimizing digital campaigns, and delivering measurable business outcomes.
We are seeking a growth-minded marketer who combines strategic thinking with...
