Operations Manager (IAM)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Oversee day-to-day IAM operations (Joiner-Mover-Leaver, access provisioning, deprovisioning)

• Ensure SLA adherence, service availability, and incident resolution

• Manage IAM support teams and vendors

• Document technical processes, SOP’s.

• Drive system health monitoring, patching, upgrades, and performance tuning

• Ensure compliance with policies, audit requirements, and regulatory standards

• Support access certifications, SoD controls, and audit remediation

• Provide reporting on KPIs, risks, and operational metrics

• Identify automation opportunities and reduce manual efforts

• Lead, mentor, and develop IAM operations teams

• Manage capacity planning, skill development, and performance reviews

Your Skills

• 6-8 years in IAM, with strong operations leadership experience

• Hands-on knowledge of IGA, RBAC/ABAC models

• Experience with tools like RSA

• Strong understanding of audit, compliance, and risk frameworks

• Proven stakeholder and vendor management capabilities

• Ability to work independently and collaboratively in a cross-functional team.

• Excellent written and spoken English.a

What you'll love about working with us

• We value flexibility and support a healthy work-life balance through remote and hybrid work options.
• Competitive compensation and benefits.
• Career development programs and certifications in cloud technologies.
• A diverse and inclusive workplace that fosters innovation and collaboration.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com