Manager - Housekeeping

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking an experienced and visionary Manager - Housekeeping to lead our housekeeping operations in Udaipur, India. In this pivotal role, you will oversee all aspects of housekeeping management, ensuring our property maintains the highest standards of cleanliness, hygiene, and guest satisfaction. You will lead a dedicated team, drive operational excellence, and collaborate across departments to deliver an exceptional guest experience while maintaining cost efficiency and compliance with all hotel standards and regulations.

• Lead, supervise, and mentor the housekeeping team, including room attendants, supervisors, and support staff, fostering a collaborative and motivational work environment
• Develop and implement strategic housekeeping programs and initiatives to enhance operational efficiency, service quality, and team productivity
• Conduct comprehensive inspections of guest rooms, public areas, and back-of-house facilities to ensure compliance with luxury hotel standards and brand guidelines
• Manage housekeeping budgets, control departmental costs, and optimize resource allocation while maintaining service excellence
• Oversee inventory management, linen control, guest supplies, and cleaning equipment procurement and maintenance
• Coordinate seamlessly with Front Office, Engineering, Laundry, and other departments to ensure timely room readiness and guest satisfaction
• Address guest complaints and special requests with empathy and efficiency, resolving issues promptly to maximize guest satisfaction
• Ensure strict adherence to health and safety regulations, housekeeping standard operating procedures, and hotel policies
• Recruit, onboard, train, and develop housekeeping staff, conducting performance reviews and creating career development opportunities
• Analyze performance metrics, identify areas for improvement, and implement data-driven solutions to enhance departmental performance
• Manage vendor and supplier relationships to ensure quality products and services at competitive rates
• Create and maintain detailed scheduling systems to optimize staff allocation and operational coverage

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or related field
• 5+ years of progressive housekeeping experience in a luxury or 5-star hotel environment
• 2+ years of proven experience in a housekeeping management or supervisory role
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills with a customer-focused mindset
• Advanced proficiency in hotel management systems and Microsoft Office applications
• Comprehensive knowledge of housekeeping operations, cleaning standards, quality assurance, and inventory management
• Demonstrated expertise in budget management, cost control, and financial analysis
• Strong organizational, analytical, and problem-solving abilities with exceptional attention to detail
• Proficiency in staff recruitment, performance management, and talent development
• Knowledge of health and safety regulations, compliance requirements, and risk management
• Ability to multitask, prioritize effectively, and work flexibly in a fast-paced environment
• Strategic thinking and innovative mindset to drive continuous improvement and operational excellence
• Strong vendor and supplier management capabilities

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.