Learning Tools - GTO - Analyst

Summary

Position Summary

Tools Analyst

Are you a detail-oriented, customer-focused individual who enjoys talking to clients to understand their learning requirement and analyze their areas of challenges to provide appropriate solution?External tools team provides guidance to member firms on any issues related to the use of digital learning tools for devising learning solutions. Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and provide world class support service to global member firms at every juncture.

Work you’ll do

Primarily responsible for providing support on global content development tools; user education, tools upgrades, promotional activities, and users with support and advisory requests. Works closely with GTO and learning network to maintain up-to-date information on global learning sites.

• Manage day to day queries on tools support by responding appropriately and escalating to vendors or other internal teams as needed.
• Manage development tools and perform administrative tasks around tools related webinars, user group meetings etc.
• Coordinate and participate in the testing of new tools or tool upgrades.
• Troubleshoot issues related to authoring tools (Brainshark, Articulate, FLIP, D-Learn).
• Ensure all content and tools related information is up to date on SharePoint COE sites, our global intranet pages.
• Support the design of tools training program
• Conduct research and share findings on latest trends in the field of learning design
  
  

The team

Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhance the trust of the entire talent network. Quality is our top priority, and by focusing on exceptional client service, we continue to raise the bar on quality and deliver greater value to our clients.

Skills

Qualifications:

• Graduation in any stream, (2 – 3) years’ experience with knowledge centered support practices
• Working knowledge in authoring tools, such as Brainshark, Articulate Studio, Storyline, etc.
  
  

Skills Required:

• Self-driven
• Good searching and analytical skills
• Advanced level of expertise with Microsoft PowerPoint. Working knowledge of Office applications and inter/intra-net search techniques needed
• Good presentation & visualization skills
• Experience in learning new or proprietary tools / technologies
• Experience troubleshooting project or technology issues until resolution
• Experience in delivering training, both classroom and via online channels
• Experience working with a global team in a virtual environment is preferred
• Client management skills and the ability to work with various clients across geographies (preferred)
• Excellent written and verbal communication - capable at communicating ideas and solutions through either a written format (e.g. email) or verbal formats (e.g., face-to-face or via telephone); ability to communicate need for clarification and guidance from management
• Experience working with Salesforce is preferred, but not required
• Prior experience in graphic designing and video editing software is an advantage
• Understanding of the Deloitte organization
• Familiarity with Saba Cloud learning management system, conceptual knowledge of HTML 5, JavaScript, CSS is preferred
• Experience in Instructional design is preferred
  
  

How You’ll Grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 357428