Lead Associate - Account Management

About The Company

Who are we?

Myntra is India’s leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we’ve always believed in disrupting the ordinary.

We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We’re bold in our thinking, agile in our execution, and collaborative in spirit.

Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in.

We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us.

From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us.

Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.

Role : Lead Associate - Account Management

Location : Bengaluru

Roles and Responsibilities

Role

Marketplace team is responsible for driving the growth for unmanaged portfolio across business units comprising of Marketplace sellers through RE (Relationship Management)program. Manager (RE) needs to manage a team of 25 -30 Account Managers & drive the day to day business.

Business Metrics Achievement

• Achieve business Metrics of Revenue GMV & Marketing spend.
• Taking appropriate action if any of the metric is being not achieved and highlighting the risk in advance.
  
  

Customer Metrics Achievement

• Increase customer engagement to the platform through appropriate selection and content.
• Operations Metrics Achievement: through timely Solve of logistics issues.
  
  

Responsibilities

• Drive Portfolio growth above platform YoY by improving KPIs.
• Improvement in Catalog & Inventory health through optimization of resources.
• Improvement in profitability metrics by following pricing guidelines & marketing spend.
• Improvement in visibility metrics through selection improvement & pricing levers.
• Map vendor capabilities to require metrics and drive opportunity development.
• MIS and data reporting - daily, weekly, monthly, quarterly as per requirement.
• Bench-marking of Competition and industry best practices.
• Overall end to end account management for a larger number of Marketplace sellers.
  
  

Qualifications & Experience

• Candidate should have 5+ Years experience in Retail industry and a positive outlook towards work.
• MBA from a Tier 2/3 college preferred, though not mandatory
• Good to have NIFT, but not mandatory
• Good communications skills and ability to manage multiple cross-functional stake holders.
• Strong Analytical skills and ability to adapt as per the situational requirement.
• Ability to multi-task and meet project deadlines.
• Must work well in an unstructured work environment.
• Active problem solver who can work with data effectively.
• Great team player with demonstrated traits in previous work experience / projects.
• Takes complete end-to-end ownership.
• Is able to creates plans, prioritize tasks and deliver quality outcomes.
• Mandatory: E-com experience.
• Go getter attitude
• Ability to manage a larger team with minimal conflict
  
  

Required Skills

systems & data integrity, audit compliance & rule adherence, vendor management