Site Operations Specialist

Why Join HYCU?

HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com.

Overview

We are looking for a highly organized, proactive, and people-oriented Site Operations Specialist to support our Bangalore office and local employees.

This role is a critical operational partner for the local team and acts as the bridge between employees, vendors, local leadership, and global HR and Operations teams.

The position combines office operations, employee support, HR coordination, vendor management, onboarding support, workplace experience, and general site administration.

This is an ideal role for someone who enjoys variety, takes ownership, solves problems quickly, and thrives in a fast-moving international team environment. This role reports to the Chief People Officer, joining Global Operations and HR teams, while closely partnering with the local Bangalore leadership team to support employees and office operations.

Location:

• Bangalore, India (Hybrid; 3-4 days in office/wk)

What You’ll Do:

Office & Workplace Operations

• Manage day-to-day office operations for the Bangalore location
• Coordinate with building management, office vendors, suppliers, and service providers
• Ensure the office environment is functional, organized, safe, and employee-friendly
• Support workplace logistics, seating, access cards, office supplies, equipment, and local office needs
• Coordinate local events, team activities, and office initiatives

Employee & HR Support

• Support onboarding and offboarding activities for local employees
• Support employee engagement, communication, recognition, and culture-building initiatives within the Bangalore office
• Partner closely with the global HR team on employee lifecycle activities and support local employer branding activities and employee experience initiatives
• Act as a local point of contact for employee questions and day-to-day support
• Coordinate HR administrative processes and documentation
• Assist managers and employees with basic HR guidance and coordination
• When needed, coordinate relationships with local universities, educational institutions, and professional communities to support HYCU's visibility
• Support local employee events, community initiatives, volunteering activities, and office culture programs
• Collaborate with global HR and local leadership to help position HYCU as an employer of choice within the Bangalore technology market

Operations & Coordination

• Coordinate with global Operations, HR, Finance, IT, and Admin teams
• Support local IT coordination and office equipment management together with global IT teams and vendors
• Maintain vendor relationships, invoices, records, and operational documentation
• Help ensure compliance with local office processes and company policies
• Support travel, logistics, and operational coordination when needed

What We’re Looking For:

• 3–7 years of experience in office operations, HR operations, administration, workplace operations, or similar roles
• Strong organizational and multitasking skills
• Excellent written and verbal English communication skills
• Ability to work independently and manage multiple priorities at once
• Strong ownership mindset and problem-solving approach
• Comfortable working in a fast-paced international team environment
• Experience supporting employees and cross-functional teams
• Proficiency with Microsoft Office and collaboration tools
• Experience working in a global or multinational organization

It’s Great if You Have

• Experience working in a SaaS, startup, or global technology company
• Exposure to HR processes and employee lifecycle support
• Experience coordinating with external vendors and service providers

Attributes of a Successful HYCUer in this role:

• Self-starter and strategic thinker who thinks outside the box
• Takes responsibility and ownership for driving successful outcomes. You’re results-driven with a winning attitude
• Team player! You have excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties
• Hands-on and builders' mentality with an entrepreneurial mindset and intrinsic motivation
• Obsessed with being customer-focused – We know our customers and are advocates for their voice and point of view across HYCU
• Intellectual curiosity, always open for continuous learning/growth mindset

Who We Are:

Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.

The following is how we approach each Core Value:

• Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we’re going to do.
• Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it…and never stop trying.
• Empathy – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don’t live in a constant state of empathy, if we don’t strive to truly put ourselves in another person’s shoes, we cannot truly serve the market.

"We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO

What We Offer:

Come work for one of CRN’s “Cloud 100 Companies for 2026”. At HYCU you’ll have the opportunity to build your career with a “Visionary” B2B SaaS company from Gartner’s Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical Insurance, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.