General Manager

Objectives:

The General Manager of Lucy Electric India is responsible for strengthening and expanding the business, with a significant increase in sales and market share by 2030. The market for switchgear products in India is currently 50,000 units per annum and Lucy Electric needs a leader with the skills, drive and determination to access it. You will be front and centre of the business transformation, setting the right culture, generating enthusiasm from your team, and challenging current wisdom. Your objective is to set the vision, strategy and leadership to enable the business to meet the demands for profitable growth. You will inspire employees and act as a role model for the sorts of behaviours required to embed change, striking the right balance between short-term improvement and long-term value. You will hold your line managers to account for their objectives, ensure they take responsibility and develop a team that can deliver results quickly and with ambition.

Job Purpose:

The General Manager reports directly to the Regional Managing Director (APAC, SA & India) of Lucy Electric.

• Achieving the Company’s finance and operational, sales revenue, and profit targets, whilst controlling costs, managing risk and delivering the budgeted profit margins. Creating the yearly budget and longer-term strategic plans in alignment with the overall Lucy Electric strategy
• The provision of pre and post sales, technical and commercial support to customers in India
• Ensuring an effective and responsive sales, marketing and tender response capability that focuses on meeting the needs of customers in all the Company’s regions
• Full manufacturing and Supply Chain activities within the manufacturing plant ensuring on time delivery of quality products to customers
• Energy Services delivery
• Customer warranty and aftermarket service support
• Effective oversight of risk and compliance in line with Group financial, governance and control policies
• Ensuring manufacturing operating standards, policies and other requirements set by global Center of Excellence (COE) are implemented

The General Manager must be a collaborative leader skilled in managing complex, multi‑matrix relationships and diverse stakeholders. Strong turnaround management capability is essential, supported by high energy, determination, and strategic insight to strengthening and expand the business, and to ensure it meets its growth and competitiveness objectives.

Key Job Requirements:

The role holder will be able to evidence strong people leadership skills, supported by wide ranging business, financial, commercial, operations and technical knowledge. Strong skills in change management execution must be evident. Preferably an MBA or equivalent qualification, along with a degree in Mechanical or Electrical Engineering (essential).

Job Dimensions:

The role will be based in India at the Nashik manufacturing plant and office. You will directly manage the Plant head, the Sales Director and other roles as per the organisation structure. Some central function have functional reporting lines that will require you to manage matrix relationships.

Key Accountabilities:

• By owning P&L of the business, accountable for delivering the Company business strategy, key goals and initiatives that will enable the Company’s operations to gain competitive advantage and deliver business results.

• As a board member of the organisation in India, accountable for the controls, process implementation and governance of the Company.

• Accountable for the production of the budgets and business plans (MTP) to meet the budget and planning schedule.

• Guarantee the delivery of the business strategy, by ensuring all employees have clear objectives and regular performance management meetings with their managers, driving a culture of performance excellence through a strong and mutually supportive management team.

• Design and provision of pre and post sales technical support to Indian customers and salespeople that ensures the specification of safe, effective products and solutions at all times.

• Manage and support the Company’s sales team to ensure delivery of the Company sales targets at budgeted margins, working with the Regional Managing Director to implement the agreed sales strategy. The LEI Sales Director reports into the General Manager.

• Manage and support the Company’s operations teams to ensure the delivery of product at contracted delivery times, working with the Global Center of Excellence to implement the agreed manufacturing strategy for the Company. The LEI Plant Head reports into the General manager.

• Accountable for the provision of L1 and L2 customer technical helpline to Indian customers and also accountable for the provision of L2 technical support.

• Develop the Energy Services delivery capability through a focus on customer value creation

• Provision of customer service and issue management including back office transaction processing.

• Optimise standardisation and measurement of the Indian back office processes; define operational KPIs to measure and manage all aspects of the Indian operational delivery.

• Report KPI results to the Regional Managing Director (APAC, SA & India) on monthly basis for inclusion in the strategic balanced scorecard.

• Manage Company risks and governance requirements effectively in full compliance with Company reporting requirements and policies.

• Accountable for demonstrating company behaviours and values; leading by example to ensure your team does the same, creating and developing a culture that is supportive, encouraging, and friendly whilst building strong customer relationships and driving exceptional performance and business results.

• Seek development opportunities and experiment with new approaches and practices to stay current in the business environment.

• Accountable for delivering process and performance excellence and the effective use of team resources and continuous improvement efforts.

• Establish operational and administrative policies, procedures, and standards.

• Regional Managing Director (APAC, SA & India) coordinate work through effective collaboration with all parts of the Lucy Electric organisation and Lucy Group.

• Foster an environment that supports learning, individual development and openness to change.

• Manage the resources by identifying key roles and talent gaps, developing internal talent and sourcing high calibre talent to build strength within the business.

• Strive to improve the overall financial and key performance indicators of the business.

Qualifications, Experience and Skills:

Functional Competencies

• Strong commercial and operational acumen with broad experience of developing and implementing short to long-range objectives and strategies to achieve business goals.

• P&L Ownership experience

• Significant experience of working in a multi-national, matrix organisation.

• Proven capability of operating successfully at a senior management, Director level.

• Proven track record as a highly effective people manager, leading multi-discipline

  teams that drive operational effectiveness

• Good financial acumen including planning and cost control capabilities and proven

  experience of managing budgets.

• Deep understanding of and an ability to manage the factors that influence business results

• Strong qualitative and quantitative analytical skills

• An understanding of the electrical power engineering industry. Preferably experience in the Energy Distribution market

• Ability to delegate authority to the lowest level, allowing people to do their jobs within

  agreed parameters.

• Effectively recognise and manage conflict with the ability to perform calmly in high pressure situations

• Strong working ethic in the delivery of satisfying the profitable requirements and

  expectations of internal and external customers.

• Strong interpersonal, communications and presentation skills. Degree educated in a relevant discipline such as business, business administration, or business management is essential. A relevant qualification in electrical or mechanical engineering would be desirable.

Behavioural Competencies

Inspiration

• Charismatic Leader able to influence others at all levels of the organisation

• Leads by example and inspires our people to do the right thing

• Articulates a clear vision for the future

• Empowers and trusts our people to come up with the right solutions

Collaboration

• Operates and works across the organisation to deliver the business results

• Encourages challenge to foster new ideas and ways of doing things

• Gets things done and makes it easy for others to do the same

• Builds authentic, effective working relationships

Integrity

• Values our culture and actively encourages sharing different points of view

• Is true to themselves and their own values, beliefs and convictions - takes time to grow continuously

• Has a positive can-do attitude

• Does the right thing

Responsibilities:

• Working with key senior leadership roles accountable for delivering the Company business strategy, key goals and initiatives that will enable the Company’s operations to gain competitive advantage and deliver business results.
• Accountable to produce the budgets and business plans (MTP) to meet the budget and planning schedule.
• Guarantee the delivery of the business strategy, by ensuring all reports have clear objectives and regular performance management meetings with their managers, driving a culture of performance excellence through a strong and mutually supportive management team.
• Design and provision of pre and post sales technical support to customers and salespeople that ensures the specification of safe, effective products and solutions at all times.
• Manage and support the Company’s sales team in close matrix with the Global sales roles.
• Provision of customer service and issue management including back office transaction processing.
• Manage the Company’s manufacturing and production operation in line with the production strategy that meets customer requested delivery timings.
• Optimise standardisation and measurement of the back office processes; define operational KPIs to measure and manage all aspects of the operational delivery.
• Report KPI results on a monthly basis.
• Manage Company risks effectively in full compliance with Company reporting requirements and policies.
• Accountable for demonstrating company behaviours and values; leading by example to ensure your team does the same, creating and developing a culture that is supportive, encouraging, and friendly whilst building strong customer relationships and driving exceptional performance and business results.
• Seek development opportunities and experiment with new approaches and practices to stay current in the business environment.
• Accountable for delivering process and performance excellence and the effective use of team resources and continuous improvement efforts.
• Establish operational and administrative policies, procedures, and standards.
• Coordinate work through effective collaboration with all parts of the Lucy Group where required.
• Foster an environment that supports learning, individual development and openness to change.
• Manage the resources by identifying key roles and talent gaps, developing internal talent and sourcing high caliber talent to build strength within the business.
• Strive to improve the overall financial and key performance indicators of the business.

General Education:

• Degree (or equivalent) in business, engineering, finance or a related discipline
• MBA

General Experience:

• Extensive senior leadership experience with full business or P&L accountability
• Proven experience leading complex, multi-disciplinary operations
• Track record of delivering sustainable growth, profitability and performance improvement
• Demonstrated success leading organisational change and transformation

Wide and deep experience providing expert competence (Over 10 years to 15 years)

Managerial Experience:

Experience of planning, managing and organizing resources within short / medium timescales within the overall policy framework. (Over 6 years to 10 years)