Fleet Lead - Rider Handling | Mumbai

About the Company

Fleet Lead (Rider Operations) Position: Fleet Lead – Rider Operations Location: Delhi Department: Operation

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About the Ro

le
We are looking for a highly motivated and result-oriented Fleet Lead to manage and oversee delivery rider operations. The ideal candidate will be responsible for rider onboarding, engagement, productivity, compliance, and overall fleet performance to ensure seamless last-mile operatio

ns.
Responsibili

• ties
  Fleet & Rider Manag
• ementManage and supervise a team of delivery partners/riders across assigned hubs or city locat
• ions.Ensure adequate rider availability to meet daily operational requirem
• ents.Monitor rider attendance, productivity, and adherence to sched
• ules.Drive rider engagement initiatives to improve retention and reduce attri
• tion.Recruitment & Onboa
• rdingManage end-to-end rider hiring and onboarding activi
• ties.Source riders through field activities, vendor networks, referrals, and local hiring chan
• nels.Coordinate documentation, background verification, and joining formali
• ties.Ensure timely onboarding and activation of ri
• ders.Operations Manag
• ementMonitor daily operational metrics such as order fulfillment, on-time delivery, rider utilization, and producti
• vity.Ensure smooth execution of last-mile delivery operat
• ions.Identify operational challenges and implement corrective act
• ions.Coordinate with hub teams and stakeholders to ensure service excell
• ence.Performance & Compl
• ianceTrack rider performance metrics and provide regular feedback and coac
• hing.Ensure riders comply with company policies, safety guidelines, and
• SOPs.Handle rider grievances, escalations, and disciplinary act