Fleet Lead - Rider Handling | Mumbai

Licious


Date: 3 hours ago
City: Mumbai, Maharashtra
Contract type: Full time

About the Company



Fleet Lead (Rider Operations) Position: Fleet Lead – Rider Operations Location: Delhi Department: Operation


s
About the Ro


le
We are looking for a highly motivated and result-oriented Fleet Lead to manage and oversee delivery rider operations. The ideal candidate will be responsible for rider onboarding, engagement, productivity, compliance, and overall fleet performance to ensure seamless last-mile operatio


ns.
Responsibili


  • ties
    Fleet & Rider Manag
  • ementManage and supervise a team of delivery partners/riders across assigned hubs or city locat
  • ions.Ensure adequate rider availability to meet daily operational requirem
  • ents.Monitor rider attendance, productivity, and adherence to sched
  • ules.Drive rider engagement initiatives to improve retention and reduce attri
  • tion.Recruitment & Onboa
  • rdingManage end-to-end rider hiring and onboarding activi
  • ties.Source riders through field activities, vendor networks, referrals, and local hiring chan
  • nels.Coordinate documentation, background verification, and joining formali
  • ties.Ensure timely onboarding and activation of ri
  • ders.Operations Manag
  • ementMonitor daily operational metrics such as order fulfillment, on-time delivery, rider utilization, and producti
  • vity.Ensure smooth execution of last-mile delivery operat
  • ions.Identify operational challenges and implement corrective act
  • ions.Coordinate with hub teams and stakeholders to ensure service excell
  • ence.Performance & Compl
  • ianceTrack rider performance metrics and provide regular feedback and coac
  • hing.Ensure riders comply with company policies, safety guidelines, and
  • SOPs.Handle rider grievances, escalations, and disciplinary act


ions.

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