Enterprise Specialist - International Sales

DTDC Express Limited


Date: 2 weeks ago
City: Remote, Remote
Contract type: Full time
Remote
Job Description

International Enterprise Specialist (IES)

Key Roles & Responsibilities

  • Business Development & Lead Generation
  • Identify Enterprise Customers: Target and recognize enterprise-level clients with specific international logistics requirements.
  • Lead Conversion: Transform qualified leads into active customers (First Time Buyers) across small, medium, and large business accounts
  • Market Strategy: Evaluate competitor presence in the market and build strategies to improve DTDC’s market share
  • Pitch & Articulation: Clearly articulate how international product suites can meet complex client requirements through professional presentations
  • Account Management & Portfolio Growth
  • Client Onboarding: Lead the onboarding and nurturing of new clients to set them up for long-term success
  • Retention & Penetration: Focus on developing and penetrating existing accounts to ensure growth and reduce attrition/competitor inroads
  • Revenue Metrics: Drive revenue targets and monitor account performance utilization for key metrics, working toward proactive resolution of issues
  • Lifecycle Management: Oversee the entire account lifecycle through personal sales visits and face-to-face interactions
  • Stakeholder Engagement & Collaboration
  • Strategic Rapport: Build rapport with key decision-makers across legal, finance, and procurement teams
  • Internal Advocacy: Serve as the "Voice of the Customer" by providing feedback to Product, Operations, and Sales teams regarding specific customer needs
  • CrossFunctional Teamwork: Work with internal departments to coordinate and resolve customer queries or technical issues efficiently
  • Performance Reporting
  • Sales Tracking: Prepare and present weekly and monthly reports detailing sales achievements and projections against set targets
  • Business Reviews: Plan and lead business reviews with key account stakeholders to maintain high engagement and drive higher Net Promoter Scores (NPS) Qualifications & Skills Required
  • Experience: 4–8 years of experience in international business with a reputable courier company. Prior experience in the B2B logistics industry is essential
  • Communication: Excellent verbal and written communication skills with the ability to interact at all levels of an organization
  • Strategic Thinking: Strong analytical skills with the ability to forecast business requirements and manage P&L expectations
  • Soft Skills:
  • Self-motivated and proactive with the ability to work under pressure and tight timelines

○ Strong conflict resolution and problem-solving abilities

○ Exceptional time management and organizational skills

  • Technical Proficiency:

Proficient in MS Office and CRM tools for reporting and account tracking Position Details

  • Role Type: Full-Time
  • Location: Panchkula/Ludhiana
  • Travel: Travel Required for client visits and market expansion

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