Enterprise Specialist - International Sales
DTDC Express Limited
Date: 2 weeks ago
City: Remote, Remote
Contract type: Full time
Remote
Job Description
International Enterprise Specialist (IES)
Key Roles & Responsibilities
○ Exceptional time management and organizational skills
International Enterprise Specialist (IES)
Key Roles & Responsibilities
- Business Development & Lead Generation
- Identify Enterprise Customers: Target and recognize enterprise-level clients with specific international logistics requirements.
- Lead Conversion: Transform qualified leads into active customers (First Time Buyers) across small, medium, and large business accounts
- Market Strategy: Evaluate competitor presence in the market and build strategies to improve DTDC’s market share
- Pitch & Articulation: Clearly articulate how international product suites can meet complex client requirements through professional presentations
- Account Management & Portfolio Growth
- Client Onboarding: Lead the onboarding and nurturing of new clients to set them up for long-term success
- Retention & Penetration: Focus on developing and penetrating existing accounts to ensure growth and reduce attrition/competitor inroads
- Revenue Metrics: Drive revenue targets and monitor account performance utilization for key metrics, working toward proactive resolution of issues
- Lifecycle Management: Oversee the entire account lifecycle through personal sales visits and face-to-face interactions
- Stakeholder Engagement & Collaboration
- Strategic Rapport: Build rapport with key decision-makers across legal, finance, and procurement teams
- Internal Advocacy: Serve as the "Voice of the Customer" by providing feedback to Product, Operations, and Sales teams regarding specific customer needs
- CrossFunctional Teamwork: Work with internal departments to coordinate and resolve customer queries or technical issues efficiently
- Performance Reporting
- Sales Tracking: Prepare and present weekly and monthly reports detailing sales achievements and projections against set targets
- Business Reviews: Plan and lead business reviews with key account stakeholders to maintain high engagement and drive higher Net Promoter Scores (NPS) Qualifications & Skills Required
- Experience: 4–8 years of experience in international business with a reputable courier company. Prior experience in the B2B logistics industry is essential
- Communication: Excellent verbal and written communication skills with the ability to interact at all levels of an organization
- Strategic Thinking: Strong analytical skills with the ability to forecast business requirements and manage P&L expectations
- Soft Skills:
- Self-motivated and proactive with the ability to work under pressure and tight timelines
○ Exceptional time management and organizational skills
- Technical Proficiency:
- Role Type: Full-Time
- Location: Panchkula/Ludhiana
- Travel: Travel Required for client visits and market expansion
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