Delivery Excellence- Manager
EY
Date: 3 weeks ago
City: Kolkāta, West Bengal
Contract type: Full time
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Manager – Delivery Excellence - Consulting
Position Summary
As a Manager in the Delivery Excellence team that supports the Business and Risk consulting service line, you will support the execution of delivery excellence initiatives that contribute to standardized delivery process across consulting engagements. You will work under the guidance of senior leaders to ensure delivery consistency and help improve client satisfaction through operational excellence.
Key Responsibilities
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Manager – Delivery Excellence - Consulting
Position Summary
As a Manager in the Delivery Excellence team that supports the Business and Risk consulting service line, you will support the execution of delivery excellence initiatives that contribute to standardized delivery process across consulting engagements. You will work under the guidance of senior leaders to ensure delivery consistency and help improve client satisfaction through operational excellence.
Key Responsibilities
- Support in developing Delivery Excellence frameworks for the service line
- Drives root cause analysis and work with both delivery team and onshore to identify and implement delivery process improvements.
- Apply standardized delivery processes and assist in tracking KPIs.
- Identify delivery risks and ensure compliance with governance frameworks.
- Conduct delivery reviews and document findings.
- Coordinate with delivery teams and support issue resolution.
- Participate in training and contribute to team knowledge sharing.
- Bachelor’s degree in Information Systems, Engineering, or related field.
- 10 – 15 years of experience in professional services delivery or consulting.
- Hands on experience to MS Excels (formula, VBA, charts), Power BI (Data visualization), MS-Power point, MS Visio
- Understanding of delivery processes and quality frameworks.
- Strong communication and analytical skills.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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