Customer Service Officer

Job Description Posting Start Date: 6/6/26 Offer ID: 2250 Unit: HM Clause Job Title: Customer Service Officer Job Location: Hyderabad Contract type: Permanent Job Description:

Function

Customer Service

Main Goal

Leverage the customer Support activities to sales team & Customers as per company policy.

Support sales team and is responsible for aiding assistance with respect to information sharing and support to customers regarding products / services.

Job description

Collaborate with customers, Sales team, Sales Planner, Finance, S&OP, Supply Chain

Provide necessary information to sales team as and when required.

Order placement to dispatch follows up for the assigned regions/customers.

Communicate with sales team regarding delivery timelines and update on open order status

Stock transfer process and proper documentation (Internal & External)

Strictly follow sales return policy guidelines and follow the process

Credit Note against, Sales return, schemes, discounts etc.

Sales Loss / Opportunity capturing in the system.

What we expect of you

• Preferably JDE knowledge
• Having good knowledge of MS Office (Excel)
• Data Entry
• Timely responses
• Good relationship with the stakeholder functions
• Good presentation and communication skills

Skills

Accountability Collaboration Entrepreneurship Respect Communication Computer Skills Customer Service Customer Focus Listening Skills Managing for Results Problem Solving/Analysis Product Knowledge Sales Team Support Sense of Urgency Technical Skills Teamwork

Your benefits and working environment

• Career Growth
• Diversity and Inclusion
• Gender Equality
• Employee Wellness
• Training and Development
• Safer Workplace
• Rewards and Recognition

Recruitment process

HM.CLAUSE committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive

• Profile Screening
• Phone screening
• Interviews - 3 rounds
• Offer Discussion
• Offer Letter Issue
• Background Verification
• Pre Employment Medical Checkup
• Onboarding

Apply now