Community Manager

Company Description Instanodes is a blockchain infrastructure company focused on simplifying node management so teams can build and scale decentralized applications with ease. The company provides accessible and reliable node solutions primarily across Binance Smart Chain and Ethereum, enabling efficient data retrieval and seamless interaction within decentralized ecosystems. Instanodes’ expert team configures, optimizes, and monitors nodes 24/7 to ensure high performance, security, and reliability. With strong capabilities in scaling infrastructure and delivering detailed analytics, Instanodes supports customers through peak usage and ongoing growth. The company is committed to making blockchain adoption straightforward and enabling innovation through user-friendly, high-performing infrastructure.

Role Description This is a full-time, on-site Community Manager role based in the Mohali district. The Community Manager will build, grow, and nurture Instanodes’ online and offline communities across platforms such as Discord, Telegram, X (Twitter), LinkedIn, and relevant Web3 forums. Daily responsibilities include engaging with community members, responding to questions, moderating discussions, and escalating product or technical issues to internal teams as needed. The role involves planning and executing community campaigns, AMAs, and events, as well as collaborating with marketing to create and share content that educates and informs users about Instanodes’ products. The Community Manager will track community metrics, gather feedback, and provide insights to product, support, and leadership teams to improve user experience and strengthen brand loyalty.

Qualifications

• Proven experience in community management, social media management, or a related role, ideally within blockchain, Web3, or developer-focused products.
• Strong understanding of blockchain concepts, particularly node infrastructure, BSC, and Ethereum, or a demonstrated ability to learn technical topics quickly.
• Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to non-technical audiences.
• Experience managing and moderating online communities across platforms such as Discord, Telegram, Reddit, X (Twitter), and LinkedIn.
• Ability to plan and execute community campaigns, AMAs, events, and partnerships that drive engagement and user growth.
• Comfort working closely with marketing, product, and support teams to relay user feedback and support product improvements.
• Strong organizational skills, responsiveness, and a proactive approach to resolving community issues and conflicts.
• Familiarity with analytics and reporting tools to track community health, sentiment, and engagement trends.
• Availability to occasionally work flexible hours to support global community activities and time zones.
• Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent practical experience.