Associate - Telecom Order Management / Order Processing

Key Responsibilities:

§ Ensure processing of all Work Orders (TT) for fixed line businesses in the client provided CRM applications with the given SLAs and quality metrics.

§ Understand the client requirement and provision the services and close the WOs in the systems

§ Key tasks include validation of orders, Vendor qualification, Pricing and rate management.

§ Take complete ownership of the cases and ensure closure of the WOs successfully

§ Identify process improvement opportunities and implement the same in consultation with TLs

§ Inter-department coordination for Order exception/execution management.

§ Data Integrity Check and validation during Order execution.

• Work on scheduling different activities and notify end customer

• Manage end to end project till completion

• Take follow up, coordinate with different teams, stake holders and customer,

for timely closure of project

• Escalate issue to respective team/person

• Sending timely notification to end customer related to project

§ Handling customers queries/complaints and divert them to concern department

Qualification:

BSC / B.Com / M.Com/ BA / MA / MBA / IT Graduate, BCA etc.

Experience:

1-3 years of Telecom experience preferably in Telecom fulfilment activities, Experience of working in Telecom related processes, understanding of overall Service Fulfilment process for a Telco, Understanding of Carrier services, circuit provisioning, Order orchestration.

Skill Requirement:

§ Ability to use e-mail, internet, and other software

§ Excellent communication and interpersonal skills

§ Fluency in English

§ Demonstrated approach to problem solving

Location Gandhinagar Job Function BUSINESS PROCESS SERVICES Role Executive Job Id 413818 Desired Skills CCNA | Telecom Networks - Wireless Network

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE