Associate Customer Service Manager
IDFC FIRST Bank
Date: 2 weeks ago
City: Jodhpur, Rajasthan
Contract type: Full time
Job Requirements
Job Requirements
Role/Job Title: Associate Customer Service Manager
Function/Department: Rural Banking
Job Purpose:
The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service.
Roles & Responsibilities:
Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate
Experience: 2 to 5 years of relevant experience in Banking or allied Business.
Job Requirements
Role/Job Title: Associate Customer Service Manager
Function/Department: Rural Banking
Job Purpose:
The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service.
Roles & Responsibilities:
- Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.
- Responsible for branch operations and service delivery to the customers of a designated branch in our rural network.
- Data entry of application forms, creation of customer IDs, accounts, etc.
- File / document checking including KYC checking, application forms and loan document verification.
- Handling cash and clearing transactions.
- Maintaining good audit rating for the branch.
- Work towards ensuring best in class service delivery at the branch for external and internal customers.
- Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk.
- Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs.
- Employ tools such as automation and digitization to increase process efficiency.
Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate
Experience: 2 to 5 years of relevant experience in Banking or allied Business.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Sales Executive - New Car - Jodhpur - Utsav Plaza - CSE
TATA Capital,
Jodhpur, Rajasthan
13 hours ago
Perform the following under the guidance/direction of Supervisor/Manager
• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
•...
Regional Branch Operations & Service Manager
IDFC FIRST Bank,
Jodhpur, Rajasthan
2 weeks ago
Job RequirementsAbout the RoleThe Regional Branch Operations & Service Manager (ROSM) is responsible for maintaining a strong operational and service compliance culture across urban branches. This role involves conducting regular branch visits, identifying gaps, and working closely with branch teams to implement corrective actions. The incumbent will monitor key operational and service parameters, support new branch launches, and lead initiatives...
Territory Manager-2 Wheeler Loan
IDFC FIRST Bank,
Jodhpur, Rajasthan
4 weeks ago
Job RequirementsAbout the RoleThe Territory Manager – 2-Wheeler Loans is responsible for sourcing and managing loan business through dealers, and existing channel partners. The role focuses on building a high-quality loan portfolio while ensuring adherence to internal policies and regulatory guidelines. The role holder is expected to lead a team, maintain strong market relationships, and drive business growth in a...