Assistant Manager - Sales

Job Title: Assistant Manager – Sales

Summary

Responsible for driving corporate sales revenue across the assigned region by managing key corporate and TMC relationships, executing sales strategies, and ensuring customer satisfaction.

Key Responsibilities

• Achieving Revenue Targets: Ensuring that the agreed State target within the assigned parameters of cost/incentives are met/exceeded through sales revenue budgeting/planning, implementation of agreed sales initiatives Ensure that the agreed individual / state corporate & TMC revenues are met/exceeded through FIT & group booking .
• Corporate Relationships: Maintain effective relationships with key corporate & TMCs such as high performing and potential clients to achieve the agreed objectives as stated above.
• Customer Handling: Ensure efficient sales service to customers in accordance with their business requirements, including timely information and discussion on product, policies, schemes, schedule , revenue analysis, review , and other updates etc. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business, contract closures increased market share and sustainable relationships.
• Market Intelligence: Provide timely and actionable MIS to SM/RM ensuring that the revenues remain on track and the HO can react effectively to OAL market practices. Regular market updates to make correction in the sales planning to increase effectiveness.
• Networking: Responsible for ensuring a widespread market coverage of the corporate, . Ensure that the sales calls specified/planned per month are met by identifying potential corporate.
• Conducting regular analysis of MIS received from HO and exercising local MIS tools to monitor the performance of the region for effective sales planning and actions
• New Corporate onboarding: Potential corporate, SME clients are thoroughly checked and then onboarded as per potential.
• Meeting and updating business class stretch customers on the product enhancements and driving more business on IndiGo , address challenges if any on loyalty program
• Customer Satisfaction: Ensure customer satisfaction at all times by providing quality services to meet individual corporate’s needs. Be patient and courteous while handling corporate in different/difficult situations. Impart precise knowledge to a corporate for query closure.
• Customer Queries: Ensure that corporate or corporate’s customer’s queries/ complaints are addressed in a timely and efficient manner.
• Co-ordination: Undertake close co-ordination with related departments like Sales Support, Commercial, airport, Trade Sales and finance departments with an aim to ensure better service to the clients.
• Protocols and Procedures: Ensure that SoPs are followed and regular DSR, MIS, database and attendance are maintained .
  
  

Required Skills

• Strong sales and negotiation skills.
• Knowledge of airline revenue management and corporate sales.
• Relationship management & stakeholder handling.
• Analytical and data interpretation ability.
• Communication and presentation skills.
• Customer-centric approach.
• Market awareness and business acumen.
  
  

Qualifications And Experience

• Graduate / MBA (preferred)
• Minimum 5+ years of experience in corporate sales / airline sales / revenue management.
  
  

Location & Work Mode:

• Work Location: Hyderabad
• Mostly field-based with corporate client interactions, 5 Days working
• Work Mode: Work from office, Mandatory (All 5 days)
  
  

Behavioral Competencies

• Strong collaboration and teamwork
• Positive attitude and professionalism
• Customer-first mindset
• Proactive and result-oriented approach
• Adaptability and problem-solving skills
  
  

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.

Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.