Application Software Engineer 2, HDI

Adheres to all phases of the application software development lifecycle. Applies working knowledge to develop and review code for application features and enhancements following design specifications, and develops documents to clarify application design and code. Conducts debugging and troubleshooting to identify and fix simple and moderately complex application issues. Develops fixes for identified issues. Troubleshoots and resolves standard and non-standard issues related to application programming interface (API) functionality, integration, and service-to-service interactions. Collaborates with own team and begins to network outside of the team to understand customer use cases and align application solutions. May provide technical guidance and support to customers regarding application-related issues, with limited supervision. Begins to collaborate with the team to establish and follow application development practices, secure coding standards, and code quality. Performs periodic maintenance and testing operations for application systems that require upgrading or patching (e.g., for critical vulnerabilities), with limited guidance.

Key Responsibilities
Application Software Development:

• Delivers small-to-medium features end-to-end within a single application
• Provides production support during business hours; participates in incident rotations with guidance
• Troubleshoots routine and some non-routine issues across app services and straightforward OCI/integration paths
• Coordinates with QA/engineering on test coverage and release readiness
• Applies architectural guidelines; raises design questions when needed
• Breaks down requirements into maintainable modules and tests
• Integrates and documents API dependencies for assigned features
• Contributes input to team-level build priorities based on reliability/scalability needs
• References forums/live-site reports to improve acceptance criteria
• Collaborates with Designers/PMs/engineers to clarify requirements

Software Development and Coding - Design, Testing, and Optimization:

• Contributes to designing software solutions and analyzes requirements to achieve business and operational goals, with limited guidance
• Adheres to all phases of the software development lifecycle
• Applies working knowledge to develop and review code for new software features and enhancements following design specifications and develops documents to clarify software design and code
• Conducts debugging and troubleshooting to identify and fix simple and moderately complex software issues
• Develops fixes for identified issues
• Implements software testing (e.g., functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, following established frameworks
• Supports the implementation of standard and non-standard performance profiling and optimization of coding
• Troubleshoots and resolves standard and non-standard issues related to application programming interface (API) functionality and integration
• Implements standard and non-standard API versioning, lifecycle, and interoperability strategies

Issue/Defect Collaboration - Software Products Support:

• Collaborates with own team and begins to network outside of team to understand customer issues and align solutions.

• May provide technical guidance and support to customers regarding customer-reported issues, with limited supervision.

• Assists peers to advocate for customers' interests and suggests product enhancements based on feedback.

• Influences efforts to ensure customer satisfaction through timely resolution of issues and effective communication.

• Utilizes working knowledge to implement customer issue and/or defect handling and training processes, with some guidance.

• Collaborates with experienced colleagues to investigate and troubleshoot product maintenance issues to ensure customer agreement on short- and long-term solutions.

Practices and Standards Compliance - Security and Compliance:

• Begins to collaborate with the team to establish and follow development practices and coding standards.

• Assists in ensuring code quality and adherence to broad acceptance criteria during development.

• Demonstrates working knowledge of industry best practices and applies them to software development processes.

• Assists in implementing secure coding practices to prevent security vulnerabilities.

Development Operations - System Maintenance:

• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), with limited guidance.

• Assists in driving improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
  

Core Responsibilities
Planning & Execution:

• Tracks timelines with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements. Prioritizes and adjusts work as resources or timelines change, with some guidance.

Collaboration & Partnership:

• Collaborates within a team to better understand expectations and achieve shared objectives. Leverages a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance. Actively listens and asks questions to enhance collaboration.

Problem Solving:

• Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures. Compiles and reviews data and/or information from multiple sources to troubleshoot standard and non-standard errors.

Continuous Learning:

• Seeks opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices. Utilizes feedback and training to improve skills. Participates in a culture of continuous learning and knowledge sharing.

Continuous Improvement:

• Implements updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance. Contributes to ideation for future process improvements.