Analyst-Voice
HCLTech
Date: 2 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
Chennai, Tamil Nadu
Job Summary
To ensure the seamless operation and maintenance of voice communication systems by monitoring, troubleshooting, and providing technical support to enhance service reliability and performance.
Key Responsibilities
1. Oversee And Resolve Issues Related To Voice Communication Systems
2. Provide Technical Support And Serve As An Escalation Point For Voice-Related Issues
3. Maintain Active Communication With Customers To Address And Resolve Service Issues
4. Create And Maintain Documentation On Voice Processes And Generate Reports On System Performance And Issues
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Job Summary
To ensure the seamless operation and maintenance of voice communication systems by monitoring, troubleshooting, and providing technical support to enhance service reliability and performance.
Key Responsibilities
1. Oversee And Resolve Issues Related To Voice Communication Systems
2. Provide Technical Support And Serve As An Escalation Point For Voice-Related Issues
3. Maintain Active Communication With Customers To Address And Resolve Service Issues
4. Create And Maintain Documentation On Voice Processes And Generate Reports On System Performance And Issues
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