Administrator (Support & Operations)
HCLTech
Date: 2 weeks ago
City: Madurai, Tamil Nadu
Contract type: Full time
Madurai, Tamil Nadu
Job Summary
Messaging & Collaboration (Video Conferencing / MTR)
Role Overview
We are looking for a skilled professional to manage, support, and optimize enterprise video conferencing solutions, including Microsoft Teams Rooms (MTR). The role involves ensuring smooth communication services, troubleshooting issues, and maintaining collaboration platforms.
Key Responsibilities
Key Responsibilities
Manage and support video conferencing platforms (Microsoft Teams, Zoom, Webex).
Administer and maintain Microsoft Teams Rooms (MTR) devices and infrastructure .
Monitor system performance and ensure high availability of collaboration tools.
Troubleshoot audio/video, connectivity, and device-related issues .
Coordinate with vendors for hardware setup, upgrades, and maintenance .
Perform regular health checks, patching, and updates of conferencing systems.
Support meeting room configurations , scheduling systems, and integrations.
Handle incident management and service requests via ticketing tools (e.g., ServiceNow).
Ensure compliance with IT policies, security, and best practices .
Provide user support and training for video conferencing tools.
Skill Requirements
Required Skills
Experience with Microsoft Teams and Teams Rooms (MTR) .
Knowledge of video conferencing technologies and AV systems .
Understanding of networking basics (TCP/IP, bandwidth, latency) .
Hands-on experience with meeting room devices, cameras, microphones, codecs .
Familiarity with O365 Admin Center / Teams Admin Center .
Strong troubleshooting and communication skills.
Other Requirements
Preferred Skills
Experience with Zoom Rooms, Cisco Webex, Poly/Logitech devices .
Knowledge of Exchange Online and calendar integration .
Basic understanding of PowerShell (Teams/Exchange commands) .
ITIL knowledge (incident, change, problem management).
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Job Summary
Messaging & Collaboration (Video Conferencing / MTR)
Role Overview
We are looking for a skilled professional to manage, support, and optimize enterprise video conferencing solutions, including Microsoft Teams Rooms (MTR). The role involves ensuring smooth communication services, troubleshooting issues, and maintaining collaboration platforms.
Key Responsibilities
Key Responsibilities
Manage and support video conferencing platforms (Microsoft Teams, Zoom, Webex).
Administer and maintain Microsoft Teams Rooms (MTR) devices and infrastructure .
Monitor system performance and ensure high availability of collaboration tools.
Troubleshoot audio/video, connectivity, and device-related issues .
Coordinate with vendors for hardware setup, upgrades, and maintenance .
Perform regular health checks, patching, and updates of conferencing systems.
Support meeting room configurations , scheduling systems, and integrations.
Handle incident management and service requests via ticketing tools (e.g., ServiceNow).
Ensure compliance with IT policies, security, and best practices .
Provide user support and training for video conferencing tools.
Skill Requirements
Required Skills
Experience with Microsoft Teams and Teams Rooms (MTR) .
Knowledge of video conferencing technologies and AV systems .
Understanding of networking basics (TCP/IP, bandwidth, latency) .
Hands-on experience with meeting room devices, cameras, microphones, codecs .
Familiarity with O365 Admin Center / Teams Admin Center .
Strong troubleshooting and communication skills.
Other Requirements
Preferred Skills
Experience with Zoom Rooms, Cisco Webex, Poly/Logitech devices .
Knowledge of Exchange Online and calendar integration .
Basic understanding of PowerShell (Teams/Exchange commands) .
ITIL knowledge (incident, change, problem management).
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