ADMINISTRATOR L2
Wipro Limited
Date: 2 hours ago
City: Kolkāta, West Bengal
Contract type: Full time
Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: ADMINISTRATOR L2
City: Kolkata
State/Province: West Bengal
Posting Start Date: 6/19/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Existing Wipro Role Administrator L2
Potential Band Alignment B1
Role Purpose The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.
͏
Areas of responsibility
Triaging and resolution of tickets Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
͏
Deliver
No Performance Parameter Measure
1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
͏
Resolution of service Requests Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
SLA Monitoring Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
Change request execution Assist in creation of change requests basis types of incident tickets which are raised and resolved.
͏
Mandatory Skills: Desktop Support .
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: ADMINISTRATOR L2
City: Kolkata
State/Province: West Bengal
Posting Start Date: 6/19/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Existing Wipro Role Administrator L2
Potential Band Alignment B1
Role Purpose The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.
͏
Areas of responsibility
Triaging and resolution of tickets Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
͏
Deliver
No Performance Parameter Measure
1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
͏
Resolution of service Requests Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
SLA Monitoring Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
Change request execution Assist in creation of change requests basis types of incident tickets which are raised and resolved.
͏
Mandatory Skills: Desktop Support .
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Salesforce Technical Architect
Codevian Technologies,
Kolkāta, West Bengal
2 hours ago
Key Responsibilities
Architect and design scalable, secure, and high-performing Salesforce solutions.
Lead technical discussions, solution design, and architecture reviews.
Provide technical leadership to development teams and ensure adherence to best practices.
Design and implement enterprise-grade OmniStudio solutions.
Develop and optimize Apex components, Lightning Web Components (LWC), and integrations.
Integrate Salesforce with external applications and enterprise systems.
Conduct code reviews and...
Senior Consultant-Google Cloud Platform
Deloitte,
Kolkāta, West Bengal
1 week ago
Summary Position Summary Artificial Intelligence & Engineering AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions insights are powered by engineering for business advantage, helping transforming mission-critical operations.Join our AI & Engineering team to help in transforming technology platforms, driving innovation, and...
Client Relationship Executive
PNB MetLife India Insurance Co. Ltd,
Kolkāta, West Bengal
1 week ago
This job is provided by apna.co URGENT HIRING – Client Relationship Executive Position: Client Relationship Executive Location: As per company requirement Job Type: Full-Time Salary: Best in Industry + Attractive Incentives Key Responsibilities: Build and maintain strong relationships with clients Understand client requirements and provide suitable solutions Handle client queries and resolve issues promptly Follow up with existing clients for...
