ADMINISTRATOR L2
Wipro Limited
Date: 2 weeks ago
City: Mumbai, Maharashtra
Contract type: Full time
Job Description
Potential Band Alignment B1
Role Purpose The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.
Triaging and resolution of tickets Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
1 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
SLA Monitoring Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches
Change request execution Assist in creation of change requests basis types of incident tickets which are raised and resolved.
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention
Job Description
Existing Wipro Role Administrator L2Potential Band Alignment B1
Role Purpose The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.
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Areas of responsibilityTriaging and resolution of tickets Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
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Deliver
No Performance Parameter Measure1 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
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Resolution of service Requests Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established proceduresSLA Monitoring Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches
Change request execution Assist in creation of change requests basis types of incident tickets which are raised and resolved.
͏
Mandatory Skills: Oracle Database Admin .Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention
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