Deputy General Manager - Service Delivery & Management
Tata Communications
Date: 2 weeks ago
City: Mumbai, Maharashtra
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role Oversee rollout execution and corrective actions
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role Oversee rollout execution and corrective actions
- Key Responsibilities
- Support sales with unified delivery plans and cost inputs
- Lead cross-functional teams (multiple product/project streams)
- Multi Product Knowledge (CNGS, SASE, Managed LAN /WIFI, CLOUD, SECURITY, CaaS, UCaaS, Move)
- Strong understanding of RFP compliance, RFP interpretation
- Deliver within approved scope, timelines, and budget
- Establish and manage program governance (internal and customer-facing)
- Align with customer delivery frameworks and reporting cadence
- Manage risks and implement mitigation strategies
- Monitor performance (cost, turnaround time, quality, efficiency)
- Collaborate with Sales, Commercial, and Operations to resolve issues
- Apply best practices to improve processes and operations
- Develop reports, metrics, and business cases for decision-making
- Assign project managers and teams based on scope
- Define milestones, KPIs, and success metrics
- Conduct regular reviews and track performance
- Ensure stakeholder alignment and issue resolution
- 15 to 20 years in program/project delivery
- Proven experience managing large programs ($3M+ ACV)
- Proven experience in cross-functional delivery and transformation initiatives
- Large-scale program/project management ($3M+ ACV)
- Budgeting, forecasting, and resource planning
- Cross-functional team leadership
- Strong communication
- Process improvement and audits
- Risk management
- Service delivery/management
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