Customer Service Executive
Selections HR Services Private Limited
Date: 1 week ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
- Job Title:** Customer Service Representative (International Voice Process)
- Company:** Leading E-commerce Company
- Location:** Airoli
- Salary:** Up to 3 Lakhs per annum + Variables
- Joining Bonus:** 20,000 INR for Immediate Joiners
- Job Type:** Full-time, Permanent
- Provide exceptional customer service via inbound and outbound calls in an international voice process.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Assist customers with order placement, product inquiries, tracking orders, and resolving issues related to deliveries or payments.
- Collaborate with internal teams to ensure efficient problem resolution and customer satisfaction.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
- Meet and exceed performance targets such as average handling time, first call resolution, and customer satisfaction scores.
- Participate in training sessions and continuous learning opportunities to enhance customer service skills.
- Previous experience in a customer service role, preferably in a call center environment.
- Excellent communication skills in English (verbal and written).
- Ability to empathize with customers and provide personalized solutions to their concerns.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using CRM software and other relevant computer applications.
- Flexibility to work in rotational shifts, including weekends and holidays.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Must be a team player with a positive attitude and willingness to learn and adapt.
- Competitive salary with performance-based incentives.
- Home drop facility for employees.
- Joining bonus of 20,000 INR for immediate joiners.
- Opportunities for career growth and advancement within the company.
- Comprehensive training programs and ongoing support to enhance skills and knowledge.
Interested candidates who meet the above requirements can send their updated resume to [email protected] with the subject line "Customer Service Representative - Airoli". Immediate joiners are preferred.
- Note: Only shortlisted candidates will be contacted for further rounds of the interview process.
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