Customer Success Consultant
MTAP Technologies
Date: 2 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
Roles & Responsibilities
Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners
Act as single point contact for all client queries.
Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups.
Managing the entire show of Account Management and supporting clients.
Owning the long term as well as the short-term growth strategy of the account(s).
Participate in internal planning activities to develop schedules and align resources for projects and support activities.
Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
Find opportunities to bring in automation/orchestration in order to enhance client service experience.
Respond to queries from potential and existing customers, communicate Safetraxs value proposition and negotiate deals successfully.
Understand client needs and address within defined TAT
Knowledge & Experience
Bachelors degree and demonstrated prior Account/Service Management experience.
Information Technology experience
Strong written and oral communication skills.
Strong Microsoft Office skills (Excel, PowerPoint )
Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
Understand technical risks and supportability parameters
Strong decision-making skills.
The ability to analyse, think innovatively, adapt and drive new best practices.
The ability to farm the account through relationship management.
Location Gurugram/ Bengaluru/ Chennai/ Mumbai/Pune/ Hyderabad
Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners
Act as single point contact for all client queries.
Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups.
Managing the entire show of Account Management and supporting clients.
Owning the long term as well as the short-term growth strategy of the account(s).
Participate in internal planning activities to develop schedules and align resources for projects and support activities.
Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
Find opportunities to bring in automation/orchestration in order to enhance client service experience.
Respond to queries from potential and existing customers, communicate Safetraxs value proposition and negotiate deals successfully.
Understand client needs and address within defined TAT
Knowledge & Experience
Bachelors degree and demonstrated prior Account/Service Management experience.
Information Technology experience
Strong written and oral communication skills.
Strong Microsoft Office skills (Excel, PowerPoint )
Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
Understand technical risks and supportability parameters
Strong decision-making skills.
The ability to analyse, think innovatively, adapt and drive new best practices.
The ability to farm the account through relationship management.
Location Gurugram/ Bengaluru/ Chennai/ Mumbai/Pune/ Hyderabad
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