Customer Success Executive
Microsoft
Date: 2 weeks ago
City: Bengaluru, Karnataka
Contract type: Full time
Customer Success Executive (CSE) is the primary customer contact for Microsoft+Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages of implementation to continued engagement and retention. The CSE will have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the various PowerShare solutions and features can meet their needs. CSEs maximize the client’s return on investment in PowerShare products and services, drive usage, increase reference-ability and broaden upsell/cross-sell opportunities. The CSE will also partner with other internal teams on initiatives that address customer needs.
Responsibilities
KEY RESPONSIBILITIES:
Required/Minimum Qualifications:
Responsibilities
KEY RESPONSIBILITIES:
- Manage up to 50 small to mid-sized customers (annual customer revenue between $2-3 million).
- Be accountable to drive efficient usage of PowerShare and services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
- Implement PowerShare at spoke accounts (install, train, test and ensure connectivity).
- Build awareness in the marketplace, educate prospects, and meet or exceed your assigned objectives by expanding the PowerShare footprint across our client base.
- Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
- Be accountable to drive efficient usage of PowerShare within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
- Build, maintain and leverage relationships within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft+Nuance’s behalf.
- Demonstrate advanced insights and understanding of customer’s business/industry and challenge appropriately the way a customer views both their business and processes.
- Orchestrate and gain strong buy-in with multiple external and internal teams and be highly connected to PowerShare SMEs throughout the customer’s lifecycle.
Required/Minimum Qualifications:
- Bachelor's Degree (or equivalent) in Sales, Marketing, Computer Science, Computer Engineering, Information Technology (IT), or related field AND
- 2+ years’ experience in Customer Success Management, Project management & Customer Advocacy.
- OR equivalent experience.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar Jobs
Junior Web Developer
SYNERGOS,
Bengaluru, Karnataka
6 hours ago
Junior Web Developer 3 years of experience Job Description The role is responsible for designing, coding and modifying websites, from layout to function and according to a client's specifications. Strive to create visually appealing sites that feature user-friendly design and...
Senior AVP, Senior Treasury Analyst
The Wells Fargo Foundation,
Bengaluru, Karnataka
23 hours ago
About this role:Wells Fargo is seeking a Senior Treasury Analyst for the Asset Liability Management Group (ALM). The ALM group evaluates the Company's exposure to interest rate risk, determines strategies to improve performance and provide management and steering of the...
Technical Account Manager, Google Cloud Professional Services
Google,
Bengaluru, Karnataka
1 day ago
Minimum qualifications:Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.3 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs. Experience supporting customers in cloud operations (e.g.,...