Process Developer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Developer - Fraud (Practitioner)!

We are looking for candidates for Fraud, Transaction Investigation and Chargeback process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs.

Responsibilities
. Handling Inbound & outbound calls & online applications
. Respond to applicant questions & resolve issues.
. Operate in compliance with laws & Regulations.
. Dealing with complex solution-based calls.
. Reading complex & sensitive customer situations and dealing with it accurately.
. Consistently Deliver First Class Service.
. Exceptional Time management skills.
. Assess risks and investigate for fraudulent activity with a keen eye.

Qualification we seek in you!
Minimum Qualifications
. Knowledge of all Latitude/GEM Finance Credit Card products & LFS host systems
. Knowledge of AUS & NZ Privacy legislation
. Previous Fraud/Scheme Chargebacks related experience
. Excellent communication skills - verbal and written.
. Should have sound computer knowledge.
. Needs to be good at multitasking.

Shift Details
. Weekend Shift Coverage - Yes
. Working Hours: 8.5 Hrs
. Shift window- 2 am - 3 pm IST

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.