Associate Trainee- Sales & Services
Malabar Group
Date: 3 weeks ago
City: Raipur, Chhattisgarh
Contract type: Full time
Sales and Customer
- Greet and receive customers in a welcoming manner and engage with them to understand their requirements.
- Cater to customer requirements as per their need, by showcasing products to make the sale by influencing the customer's buying decision.
- Learn & understand the sales procedures and acquire product knowledge.
- Be punctual in the work, strictly follow the code of conduct of the company, and get familiar with personnel duties.
- Observe sales representatives and emulate their sales management processes to meet set targets.
- To proactively assist the Sales executives and other managers to obtain real and sustained, continuous improvement.
- Assist the customer when there is a sales return or repair work.
- Calculate & prepare the estimate of the products selected upon making the sale.
- To achieve the category-wise sales target for the allocated section and suggest solutions to enhance store profit.
- Learn billing procedures.
- Learn about products and business policies of Malabar Gold and Diamonds.
- Take initiative to learn about the products and services provided by the competitors, the latest trends in the market, and update product knowledge.
- Assist in counting and tallying of stock on a daily basis and record the opening stock and closing stock in the section allotted.
- Transfer the stock to the locker daily and ensure that ornaments are handled with care.
- Support all Visual merchandising activities in the Store with respect to the display and presentation of products at the appropriate counter by maintaining the quality and freshness of the same.
- Learn marketing techniques from sales and marketing staff.
- Support the in-store team in event management and product exhibitions to engage the target audience and deliver the messaging of the event properly.
- Assist in BTL marketing.
- Ensure on-the-job training in various sections like packing, purchase, cash, Order Repair, sub-brands, diamond, silver, scheme, marketing, customer relations, etc.
- Demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust.
- Understand the queries and complaints from the customer and escalate them to the Superiors.
- Adhere to the standard operating procedures in the store.
- People Development
- Continuously strive for self-development by actively seeking opportunities for growth.
- Ensure adherence to timelines for the completion of the performance appraisal for self.
- Take overall responsibility for the identification of training needs and completion of mandatory training programs/certifications for self.
- Adhere to the staff grooming standards followed and participate in on-site product and sales training activities, as per the guidelines from HR.
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