Associate Trainee- Guest Relations
Malabar Group
Date: 3 weeks ago
City: Bhavnagar, Gujarat
Contract type: Full time
- Develop customer profiles (including wedding customers) by understanding customers' requirements in order to showcase products that meet their needs and manage customer experience.
- Calculate and share the estimates with the customer upon making the sale, provide discounts within one's limits, and obtain approval from store leadership for further discounts to improve customer service.
- Check and maintain attendance & movement register in the store.
- Greet customers upon entry to the store to engage with them, understand their requirements, and direct them to the right person/section.
- Assist customers during jewellery trials to enhance the customer experience within the store.
- Execute customer experience guidelines set by retail leadership to provide a uniform Malabar experience to all customers.
- Conduct competitor study and stay informed about products offered by Malabar and its competitors to answer customer queries.
- Monitor and accurately record customer data (pre-purchase, conversations, footfall data, etc.) through interviews and observations.
- Set up and maintain visual merchandising displays (e.g., dangler, standee, store decorations, etc.) following guidelines from the Central VM team to manage the overall store ambiance.
- Manage the overall store ambiance through display maintenance and adherence to VM guidelines.
- Call customers and leads to invite them to exhibitions, promotional events/campaigns, etc.
- Provide active support in event management activities during store launch and product exhibitions.
- Guide customers to the waiting area, keep them engaged, and ensure they are supplied with refreshments.
- Provide timely reminders related to scheme payment dues to customers for on-time payments.
- Adhere to the standard operating procedures in the store.
- Analyze customer satisfaction trends and report to senior management.
- Continuously strive for self-development by actively seeking growth opportunities.
- Ensure adherence to timelines for completion of performance appraisals for self.
- Take overall responsibility for identifying training needs and completing mandatory training programs/certifications for self.
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