Customer Renewals

: Customer Renewals

Company Overview: Ginger Webs is a leading technology company in the assessment and testing industry. We are driven by an ideology to make unique, easy to use, and futuristic applications. With a decade of experience in the assessment industry, Ginger Webs has leveraged OMR experience to build a platform capable of supporting large-volume online assessments with ease. We evaluate more than 1 million assessments per month and have a network of 250 test centre associates in over 100 cities. Our products cater to evaluating exams on paper, web, mobile, and tablet devices. Ginger Webs holds certifications such as ISO 9001:2008 and ISO 9001:27001, and has conducted extensive research and development in the field of education, serving more than 2000 clients in India and abroad, including prestigious names like Aakash Educational Services, Made Easy, ALLEN, DMRC, TOI, and more.

Key Responsibilities and Key Performance Indicators (KRA's and KPI's) for CRM:

• Take prospects from initial contact phase to qualified phase over the phone.
• Present product solutions virtually or physically.
• Generate revenue by prospect renewal and converting them to sales.
• Meet and exceed pipeline contribution goals.
• Respond quickly to assigned accounts.
• Willingness to be measured by weekly and monthly metrics.
• Use and become an expert on the Customer Relationship Management (CRM) system.
• Willing to maintain customer satisfaction score and customer retention.
• Willing to provide first contact resolution.
  
  

Requirements

• Any Graduate / Post Graduate / MBA (marketing).
• 1-3 years of experience in Inside Sales / Outbound Sales / Tele-Sales / Educational Sales.
• Candidates should have knowledge in the Education sector.
• Excellent written and spoken English & can speak Hindi.
• Good negotiation and pitching skills required.
• Passion to work in a fast-paced start-up.
• Multi-disciplinary, continuous learning mind-set.
• Customer focus with a good convincing ability and confident personality.
  
  

Experience Requirement

• Any Graduate / Post Graduate / MBA (marketing).
• 1-3 years of experience in Inside Sales / Outbound Sales / Tele-Sales / Educational Sales.
  
  

Requirement

• Customer Retention
• B2B
• Cross-selling
• Up-selling
  
  

Skills Required

• B2B Sales
• Customer Retention
• Client Relationship