Cluster Manager - PLCS - Growth/Senior Cluster Manager - PLCS - Growth

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

Product Management:

•  Responsible for sales activities through call-center.
•  Campaign management for call-centre.
•  Data Management & Vendor management .
•  Managing growth and profitability of Business–
•  COA management
•  Conceptualize and develop promotional campaigns for all the channels
•  Drive callcentre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
•  Measure productivity and implement training measures to bridge the gap to achieve required productivity
•  Initiate and lead various process enhancement and system development projects for both the channels
•  Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
•  Monitoring performance and suggest corrective action for:
•  Key business metrics
•  Product and portfolio performance
•  Employee – callcentre teams productivity
•  Compliance, policies, guidelines & processes
•  Resolve all customer escalation and queries related to both the channels
  
  
  

Systems Understanding & Data Analysis

•  Understanding of CRM & lending system - Salesforce.com & Finnone
•  Understanding of campaign management in Dialer
•  Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
•  Tracking all important matrix of business on regular basis
•  Initiate request and coordinate with IT team for any new requirement related to system enhancement
•  Need to have excellent excel and PowerPoint skills
  
  
  

Required Qualifications And Experience

Should have 8-9 year of experience in lending / insurance

Prior experience in a Sales/call-centre role in retail lending would be added advantage.

Should have a Graduate. MBA/ Post Graduate Degree would be added advantage.

Should have collaborative work style to engage with peers & colleagues across the company.

Should have excellent communication skills along with strong presentation and data analytics skills.

Excellent Team Management & Interpersonal Skills.

Exceptionally high motivational levels and need to be a self-starter.