Business Analyst

Job Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of GSG, the Operational Excellence (OE) team safeguards the Company's brand and assets. Our organization collaborates across key internal partners to drive vital controls and oversight processes, enabling GSG teams to set the standard for a seamless and differentiated customer experience.

As a core part of the OE organization, the Issue Management team tracks and resolves Operational Risk Events and Corrective Actions. The Manager of Issue Management reporting will lead the development and delivery of key senior leader and regulatory reporting packages with the aim to provide actionable insights and to raise awareness of the Operational Risk environment and status of the control and compliance scorecard metrics.

How will you make an impact in this role

Are you passionate about data, finding the hidden trends in big data sets, creating new visualizations that tell an insightful story Then, this may be the role for you!

As a key member of this team, you will play a critical role in leading the development and delivery of key senior leader and regulatory reporting packages with the aim to provide actionable insights and to raise awareness of the Operational Risk environment and status of the control and compliance scorecard metrics.

Your daily activities include analyzing new Risk Events to understand the theme and root cause, collaborating with Action Plan owners to understand the status of the issues and the drivers of the delays. Understanding the metrics and all the different aspects that impact them. Creating multiple senior leadership and regulatory reporting and presenting to senior leaders in different forums.

Partner with Compliance, and the rest of the Issue management organization in the development of the reporting and talking points for presentations.

You will become a key partner to senior leaders by performing detailed analysis of previous issues to support them on strengthening the control environment of their processes and ensure they are aware of risks within their organization.

Minimum Qualifications

• Strong analytical skills and experience working with large data sets to identify, analyze and interpret trends and patterns, Excel and Tableau preferable.
• Control point monitoring, reporting, and feedback to improve quality.
• Operational Excellence experience or experience in regulatory, control and compliance related functions, with a knowledge of the Issue Management framework preferred.
• Strong written and verbal communication skills including a demonstrated ability to clearly provide written reports that accurately and clearly summarize issues in an understandable and logical manner.
• Excellent interpersonal skills with the ability to influence through collaboration and building effective relationships across stakeholder groups.
• Ability to effectively manage competing priorities under demanding deadlines.
• Self-motivated, dependable, adaptable, and detail-oriented with a proven ability to work independently and within a team environment.

Preferred Qualifications

• Strong proficiency with Microsoft Office, specifically Powerpoint and MS Excel (pivot tables, thorough knowledge of Excel functions, visual formatting techniques for user-friendly worksheet deliverables) required
• Experience working with audit, compliance, operational risk, regulatory, finance, and control functions.
• Experience with Archer preferred
• Leadership reporting experience preferred
• Master's degree preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.