Zonal Manager

This is a P&L position that involves servicing existing customers by offering them a world-class service experience. The focus is on upselling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Job Responsibilities:

• Grow the business in terms of topline & bottom-line for the Zone
• Develop & execute annual operating plan - revenue & cost planning and forecasting
• Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members
• Ensure timely delivery of services to clients
• Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level
• Setup a system that delivers high customer retention
• Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Key Skills:

• Client handling and application of Field Sales techniques
• Quick thinking and problem-solving
• Verbal communication with active listening
• Vision and foresight to create new opportunities for customer
• Team Management & Interpersonal skills
• Data Interpretation & Report Management
• Should be target oriented
• Strong leadership skills and team player
• Preference for candidates with Team handling experience of 100+ Individual
• Should be Fluent in Tamil Language
• Should be familiar with geographical knowledge