Workplace Manager

Michelin


Date: 1 day ago
City: Pune, Maharashtra
Contract type: Full time
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KEY EXPECTED ACHIEVEMENTS

  • Workplace Operations & Service Delivery
  • Lead end-to-end workplace service delivery across all countries in the zone.
  • Collaborate on for software delivery, inventories, device management, patching, and packaging
  • Maintain high standards for asset management and workplace process optimization.
  • Manage the Workplace budget and forecasting across the zone.
  • Digital Workplace & Transformation Initiatives
  • Drive digital workplace initiatives to enhance employee productivity and user experience.
  • Ensure smooth adoption of workplace changes and IT projects by aligning with end-user needs.
  • Implement automation and self-service solutions to optimize IT support and device lifecycle management.
  • Onsite Support & Service Performance Management
  • Oversee onsite support services, ensuring SLAs and performance metrics are met.
  • Work closely with local IT teams to improve incident resolution, service requests, and technical support.
  • Conduct regular service reviews to enhance operational efficiency.
  • Collaboration with Partners & Stakeholders
  • Manage and collaborate with third-party service providers and vendors for efficient workplace operations.
  • Align workplace strategy with management, country teams, and zone-level leadership.
  • Coordinate with cross-functional teams for continuous improvement and implementation of best practices.
  • Workplace Change & Project Management
  • Lead workplace technology projects, ensuring successful implementation and user adoption.
  • Manage software rollouts, patching cycles, and device upgrades while minimizing disruption.
  • Support change management initiatives by communicating and training end-users on new tools and processes.

Technical Skills Required

  • Exposure in workplace technologies, including:
    • MS Digital Workplace tools
    • Software deployment & patching (SCCM, Intune or equivalent).
    • IT Asset Management & Device Lifecycle Management.
    • Digital workplace tools (Microsoft 365, virtual desktops, etc.).
  • Strong understanding of ITIL frameworks, service management, and incident resolution.
  • Experience managing onsite support teams and vendor relationships.
  • Proven track record in workplace transformation and change management.
  • Ability to work flexibly across different time zones and manage cross-functional teams.
Preferred Certifications

  • ITIL v4 Certification
  • Microsoft Certified: Modern Desktop Administrator Associate

Availability

  • Flexibility to work from the office 3-4 days a week.
  • Availability to collaborate with global teams across different time zones.

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