Whatfix Lead
Novartis India
Date: 3 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
Summary
Job Description Summary
Location: Hyderabad Hybrid
About The Role
The Whatfix Lead will have overall responsibility of Whatfix Approach in LDC participating and collaboration on Whatfix functionality (current and new) within NVS standards. Liaison & Support between Business Process Management and Whatfix team, included new Apps Configuration, Analysis & Development. Supporting all activities related to new/existing team members, access management and content creation. Responsible to drive and conduct workshops and demonstrations in the tool to provide walkthroughs of the system to new members. Responsible and accountable for uniform user experience across the applications and countries deployed. Owner and responsible to maintain LDC Dashboards.
About The Role
Major Accountabilities
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Job Description Summary
Location: Hyderabad Hybrid
About The Role
The Whatfix Lead will have overall responsibility of Whatfix Approach in LDC participating and collaboration on Whatfix functionality (current and new) within NVS standards. Liaison & Support between Business Process Management and Whatfix team, included new Apps Configuration, Analysis & Development. Supporting all activities related to new/existing team members, access management and content creation. Responsible to drive and conduct workshops and demonstrations in the tool to provide walkthroughs of the system to new members. Responsible and accountable for uniform user experience across the applications and countries deployed. Owner and responsible to maintain LDC Dashboards.
About The Role
Major Accountabilities
- Whatfix functionality (Across all functions in LDC (FI&PRO, COM, OPS)
- Use case identification and Requirements finalization
- Design & Development
- User Acceptance Testing
- Content Operations Enhancements and Changes post go-live
- Responsible and accountable for uniform user experience across the applications and countries deployed
- Participate in the Investigation of current and new Whatfix functionality
- Participate in the Testing of current and new Whatfix functionality
- Participate in the Implementation of current and new Whatfix functionality
- WF Admin - across LDC Dashboards
- User access Management in Whatfix
- Maintain "Themes" in Whatfix to align with the Novartis Brand Identity
- Ensure content is structured as agreed within the Whatfix Dashboard
- Access Management (S/4HANA)
- User access Management in S4/HANA
- Training environment support for KT sessions
- Minimum Bachelors with 5+ years' experience with WhatFix
- Project management, experience of managing multiple complex projects at the same time
- Advanced S/4HANA knowledge
- Experience with Learning tools to produce training content
- Strategic thinking, planning and execution; business savvy
- Consulting, facilitation and business partnering skills
- Ability to work with a cross-functional, cross-cultural team within a matrix organization
- Strong customer service orientation
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
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