Welcome Call Officer

DAMAC Properties


Date: 1 week ago
City: Pune, Maharashtra
Contract type: Full time
Job Description

ROLE IS BASED IN PUNE

Key Accountabilities

Customer Engagement:


  • Conduct outbound welcome calls to new customers within defined timelines post-sale.
  • Accurately log and confirm critical customer data (email, mobile, nationality, payment terms, project details, etc.) in the CRM system.


Verification & Risk Prevention:


  • Identify and flag discrepancies or missing information to the relevant teams.
  • Capture early warning signs of potential dissatisfaction or confusion to prevent DSAT and escalations.
  • Coordinate with back-office and sales support teams for any data correction or confirmation needs.


Service Standards:


  • Adhere to daily calling targets and time zone-specific coverage, especially across international markets.
  • Maintain a warm, professional tone aligned with the brand’s customer experience values.
  • Ensure call outcomes are updated accurately and promptly in the CRM system (e.g., Salesforce).


Compliance & Reporting:


  • Follow SOPs for data privacy, consent, and customer interaction protocols.
  • Escalate any red-flag cases to supervisors in real time.
  • Contribute to weekly and monthly performance reporting as required


Minimum Qualifications:


  • Bachelor’s degree in business, Communications, or a related field
  • 3+ years of experience in a customer-facing or call center role
  • Familiarity with the real estate industry or post-sales customer journey is an advantage
  • Experience using CRM systems (Salesforce preferred)

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