WD_Service Design_Q1FY26_JL4
Infosys
Date: 15 hours ago
City: Chennai, Tamil Nadu
Contract type: Full time

- Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role
- A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies
- Excellent communication and stakeholder management skills including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships
- The tendency to thrive in an action in a fast-paced, sometimes ambiguous environment
- A solid understanding of other disciplines (such as client engagement, technology, delivery, UX, and strategy) needed to create brilliant experiences
- A proactive, can-do attitude, sense of humour and a desire to drive the business forward!
- Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology and data
- Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top quality strategic and creative outputs on projects and accounts
- Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes
- Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables
- Help teams to manage and visualise outcomes, prioritise work and adhere to agreed project priorities and scope
- Own and grow client relationships
- Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables
- Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction
- Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product
- Contribute to the development of service design practice tools, methodologies and applications and inspire innovative approaches and techniques
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