WD_Service Designer_Q3Y26

Infosys


Date: 2 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
We’re seeking a Service Designer to transform how we deliver value to customers! In this role, you’ll focus on orchestrating seamless, end-to-end service experiences across our digital products. You’ll bring together user research, journey mapping, and systems thinking to ensure that our services work well at every touchpoint — online and beyond. Key Responsibilities: Service Design Strategy

  • Lead the design of service blueprints and digital customer journeys, aligning them with business outcomes.
  • Use research to identify pain points and opportunities in the customer experience.
  • Translate complex functional/nonfunctional requirements into actionable service design strategies. Collaboration & Design Operations
  • Partner with product, UX, and engineering teams to integrate service design into product development.
  • Facilitate workshops and design sprints to co-create with stakeholders.
  • Maintain and update service design documentation using tools like SharePoint and Mural. Experience Management
  • Manage the service layer of digital products, including onboarding, support, and in-product guidance.
  • Advocate for user-centered service solutions across the customer journey.
  • Measure and iterate on service design improvements based on customer feedback and business KPIs. Delivery & Impact
  • Oversee the service design process for medium to large projects, ensuring alignment with delivery timelines and business objectives.
  • Use prototypes to communicate service design concepts clearly.
  • Track and measure the impact of service improvements through performance indicators. Required Qualifications:
  • 8+ years of experience in service design or digital experience strategy.
  • Strong grasp of journey mapping, blueprinting, and service modelling.
  • Experience using tools like Mural, Figma, Adobe Creative Suite, and SharePoint.
  • Solid understanding of digital platforms, design systems, and UX principles.
  • Experience in Agile environments, with familiarity in Lean UX methodologies. Preferred Skills:
  • Bachelor’s/Master’s in Design, Human-Computer Interaction, or equivalent experience.
  • Experience in e-commerce, SaaS, or platform-based digital services.
  • Ability to apply sociocultural trends to innovate service designs.
  • Strong problem-solving skills, with the ability to adapt to changing business needs.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Private Banker-First Private

IDFC FIRST Bank, Hyderabad, Telangana
1 day ago
Job RequirementsJob Requirements Role/Job Title: Private Banker - First PrivateFunction/Department: Private Banking Group (Retail Liabilities)Job PurposeThis role is instrumental in acquisition of HNI & UHNI clients and building the relationship with the bank. They have to sell Investment & Insurance & other bank products to Private Banking clients to generate fee incomeRoles & ResponsibilitiesNurture and manage end to end customer...

Sr Recruiter - Algoleap

algoleap, Hyderabad, Telangana
4 days ago
About The RoleWe are seeking a highly experienced and results-oriented Talent Acquisition Specialist to join our growing team at Algoleap. In this role, you will be responsible for full-cycle recruitment, focusing on sourcing and attracting top talent across various IT disciplines, with a strong emphasis on emerging technologies like AI/ML.Key ResponsibilitiesFull-cycle recruitment: Source, screen, interview, and onboard top-tier candidates for...

Senior Manager-Finance

PepsiCo, Hyderabad, Telangana
4 days ago
OverviewWorking together, winning together, on brands that are enjoyed by over 1 billion consumers a day, feels good. A career at PepsiCo means the chance to help shape the future of our most popular and best known global and local brands. You’ll see your impact on the world stage and at your family’s kitchen table.We are currently looking to expand...